The adoption of AI is as much a cultural shift as a technological one. For teams driving change on the ground, the shift feels personal. It begins with curiosity, deepens through shared learning, and scales through collaboration. Sreeram Pagalla, from our Service Delivery leadership team in India, offers a practitioner’s view on how GenAI is quietly redefining how we work, decide, and lead with intelligence. Concentrix India & Southeast Asia
About us
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
- Website
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http://www.concentrix.com
External link for Concentrix
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Newark, California
- Type
- Public Company
- Specialties
- Technical Support, Sales and Marketing, Outsourcing, Call Centers, technology, customer experience, and Technology and services
Products
![Click here to view iX Hello™]()
iX Hello™
Conversational AI Software
iX Hello™ is a fully customizable GenAI-powered virtual assistant. Out-of-the-box and no-code, iX Hello can be deployed across an enterprise within days. Think of it as your AI sidekick, teaming up with employees to boost quality and productivity. Whether you’re creating AI assistants that seamlessly fit into your workflow or using our unique Large Language Model (LLM) gateway to choose the best models for your business, discover the effortless versatility of iX Hello.
Locations
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Primary
Get directions
39899 Balentine Dr.
Ste 235
Newark, California 94560, US
Employees at Concentrix
Updates
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Imagine AI tools that enhance advisor expertise, turning novice team members into industry pros! Our technology comparison tool is just one of many AI solutions making waves. Learn more: https://cnx.li/FLTFX
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Concentrix reposted this
What if AI didn’t replace work—but reimagined it? In our latest webinar with Kathy Juve, EVP of Global Solutions at Concentrix, we unpack how agentic AI and human collaboration unlock real transformation in real time. Catch the replay and see what’s next: https://cnx.li/PUldq
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What if AI didn’t replace work—but reimagined it? In our latest webinar with Kathy Juve, EVP of Global Solutions at Concentrix, we unpack how agentic AI and human collaboration unlock real transformation in real time. Catch the replay and see what’s next: https://cnx.li/PUldq
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Agentic AI is shifting financial crime investigations from reactive cleanup to proactive prevention. Instead of drowning teams in low-quality alerts, it builds full cases, predicts emerging fraud patterns, and adapts to criminal tactics in real time. Explore the ways agentic AI is transforming how financial institutions detect and prevent crime: https://cnx.li/GTdar
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GenAI hype is everywhere. Scaling it? That’s where most get stuck. 36% of enterprises haven’t moved even 20% of projects beyond pilot. That’s not a tech problem—it’s a transformation problem. In our latest global study with Everest Group, we break down what’s holding GenAI back—and how to build for real, scalable impact. Human + AI, with strategy at the center. That’s how you go from pilot to production. 👉 Read the full breakdown: https://cnx.li/PngYZ
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We sat down with some of our clients to talk about what it really takes to build sustainable supply chains, and the message was clear: 1. Responsible sourcing isn't just paperwork, it's a power move. 2. Sustainability isn't just necessary, it's a competitive edge. 💡 See the takeaways and more in our 2025 Sustainability Report https://cnx.li/iejWR #PowerOfOne
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54% of the execs we surveyed want to achieve 24/7 translation support in their business. https://cnx.li/PngYZ
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Concentrix reposted this
🎙️ New Episode Alert! 🎙️ What happens when you combine the power of copy trading, community, and creators? You get dub — a platform that's redefining how we think about investing by making it accessible to everyone. 🤝 In this episode of the CX Coffee Chat, Brett Chereskin (COO at dub) joins Dan Marini to share the story behind building a fintech company that’s as focused on user experience as it is on innovation. From 13 years of active-duty service in the U.S. Army to navigating the complex world of financial regulation, Brett shares how dub is: 🔹 Balancing product vision with real user feedback 🔹 Building trust-first onboarding flows in a world where apps ask for your SSN in the first five clicks 🔹 Empowering everyday users to follow expert-curated portfolios — with full transparency 🔹 Creating a community-first experience, where investing feels less intimidating and more human 🎧 Whether you're a creator, investor, or just curious about the future of fintech or trading — this is one you won’t want to miss. 👇 Listen now (links in the comments below) #Fintech #CX #Creatoreconomy #Dubapp #Copytrading #Podcast #Customerexperience
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81% of businesses are prioritizing the digital customer experience. The real question? How many are getting it right. Enter iX Hello™; it’s how we help businesses blend every moment across all stakeholders' journeys. Don’t just adapt. Lead the experience evolution. Download our Intelligent Transformation Toolkit to learn how: https://cnx.li/vFfpI