“I've had the pleasure of working with Dan at Concentrix, where he has consistently demonstrated exceptional expertise in customer experience and engagement. Dan's innovative thinking and strategic approach have been instrumental in transforming our customer journeys, making them faster, better, and more economical. Dan's work with Citi as a client has been nothing short of remarkable. His ability to provide end-to-end CX solutions and drive customers CSAT and servicing metric has greatly enhanced our operational efficiency. His solutions are not just about live support across various channels; they're about revolutionizing the way we interact with our customers. Under Dan's strategic leadership, we saw significant improvements in business performance and customer satisfaction. His dedication to delivering value to customers and stakeholders alike is evident in every initiative he undertakes. Dan's leadership and commitment to excellence make him an invaluable partner to Citi, and I wholeheartedly recommend him for any endeavor he chooses to pursue.”
About
Activity
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We often think transformation is the goal. But it’s really about delivering value. At our EMEA Sales Campus last month, we had some great…
We often think transformation is the goal. But it’s really about delivering value. At our EMEA Sales Campus last month, we had some great…
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Experience & Education
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Concentrix
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Volunteer Experience
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Head Coach
Florida Elite Soccer Academy
- Present 14 years 4 months
Children
I am very involved in youth sports and have the privilege of coaching kids the game of soccer. I have coached both my daughter and sons teams over the years. The person who wins the most in this scenario is me. What these kid teach me day in and day out is truly amazing and it keeps coming back every year.
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Head Football Coach
Creeks Athletic Association
- Present 7 years 9 months
Children
I have the privilege of coaching youth boys (7U) the game of football. I carry a roster of 11 kids each year in a very competitive league in Saint Johns County, Florida. These kids teach me more than I could ever teach them and it is something that truly brings me joy seeing them develop and have fun.
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