Concentrix India & Southeast Asia

AI is transforming workforce management (WFM), tackling unpredictable demand and improving employee satisfaction while streamlining operations. But with all the hype, what’s really delivering? Arpita B. from Regional Marketing spoke with Sanjay Singh Khatri, part of the Workforce Management leadership team, to explore what’s working, what’s overhyped, and where businesses should focus. Concentrix

When growth is harder to win and easier to lose, why are many still treating Customer Success like an afterthought?    What if your customer success team could predict churn before it happens? What if upsell conversations didn’t need a sales pitch? What if Customer Success wasn’t your last touchpoint but your first growth lever?   In this bold POV, Dr. Alina Wang, Head of B2B Sales, Asia Pacific and Japan, Concentrix challenges the traditional sales model and shows how leading businesses in Asia are flipping the funnel, starting with Customer Success.   Read it now. Then rethink if your growth engine is really built to #RunOnNext.   #GrowthandSales #B2BSales #CustomerSuccess #FutureOfSales

Backlogs? Not on our watch. For a major Southeast Asian ecommerce platform, we turned growing delays into a launchpad for smarter operations. With intelligent-task prioritization, smart skill-based optimization and real-time visibility, we reduced backlog by 85% and boost task accuracy by 20%.   This is what intelligent ops look like. Dive into the case study: https://lnkd.in/gQZsMWWt   #AutomationAtScale #IntelligentTransformation #AI Concentrix  

The adoption of AI is as much a cultural shift as a technological one. For teams driving change on the ground, the shift feels personal. It begins with curiosity, deepens through shared learning, and scales through collaboration. Sreeram Pagalla, from our Service Delivery leadership team in India, offers a practitioner’s view on how GenAI is quietly redefining how we work, decide, and lead with intelligence. #RewiredByIntelligence #AITransformation #FutureOfWork Concentrix

Technology doesn’t replace people – it empowers them. At Concentrix, we’re integrating AI not to remove the human element, but to elevate it. When we put people at the heart of innovation, we unlock new levels of creativity, capability, and confidence. Proud to be part of a team that leads with both intelligence and purpose. Let’s keep rising — together. Concentrix India & Southeast Asia #RewiredByIntelligence #AIForHumans #FutureOfWork #TechWithPurpose

How can utility providers reduce outages by 50% and elevate grid efficiency at a national scale?   For one of Asia's largest power utilities, the answer lay in reimagining operations with Decision Intelligence.   In collaboration with Concentrix, a scalable, AI-driven solution was deployed, combining advanced data engineering, real-time analytics, and agent-based frameworks to:   Automate 100% of manual decision points Optimize generation vs. purchase decisions dynamically Embed compliance, reduce risk, and minimize human error Improve sustainability by reducing energy waste   The result: Greater reliability, responsiveness, and resilience in grid operations.   When utilities move from reactive to predictive, performance becomes programmable.   Explore how data and intelligence are reshaping critical infrastructure.   #RewiredByIntelligence #AI #Utilities #IntelligentTransformation

The AI shift is real and it’s accelerating. Our latest global survey reveals a bold shift: Generative AI is now central to enterprise strategy, with leaders prioritizing innovation, customer experience, and AI-human collaboration over cost-cutting. See why Concentrix is emerging as the go-to partner for AI-powered transformation. Read the full survey https://lnkd.in/gHwYAwcv #RewiredByIntelligence #AITransformation #FutureOfWork

Joining Concentrix team has been more than just starting a new job. It’s been a mindset shift. From day one, I’ve felt empowered to ask bold questions, explore new ways of working, and embrace AI not as a tool, but as a partner in transformation. I’m proud to be part of a culture that doesn’t just talk about the future, we builds it, every day! Here’s to staying curious, being bold, and living rewired 🥂 Concentrix India & Southeast Asia #RewiredByIntelligence #AIandHuman #FutureOfWork #Grateful

In a world full of detours, we help you stay on track. Stop selling in silos. Start building a sales engine that runs from first touch to long-term success.    https://lnkd.in/gVcnZQEX #B2BSales #ConnectedSales #SalesTransformation #PoweredByConcentrix Concentrix

What if transformation wasn’t just about tech, but about thinking differently? We’re flipping the script on change. It’s bold. It’s intelligent. And it’s built for what’s next. Ready to see the future in motion? #RewiredByIntelligence #PoweredByConcentrix Concentrix