Why do businesses like MYOB choose Concentrix? It’s simple, we provide results that transform their customer experience while aligning with their overall business vision and strategy. Learn how we elevated MYOBs digital-first strategy to deliver a seamless customer experience: https://lnkd.in/gtQwv-5z #myob #concentrix #genai #chatbot #powerofconcentrix
About us
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping more than 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.
- Website
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https://www.concentrix.com/
External link for Concentrix Australia & New Zealand
- Industry
- IT Services and IT Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Sydney, NSW
- Type
- Public Company
Locations
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Primary
Get directions
Sydney, NSW 2000, AU
Employees at Concentrix Australia & New Zealand
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Danielle Wilson
Passionate leader, developing relationships to understand companies cultures and provide the most suitable talent.
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Andrew Yohanna
Technical Lead at Concentrix Catalyst (formerly Tigerspike)
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Leanne Herman
Customer Service Agent at Concentrix with expertise in compliance and risk management.
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Tahsin Shoaib
Procurement & Supply Chain Specialist | Strategic Sourcing
Updates
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AI + Design Thinking: Turning Buzzwords into Better Customer Experiences Timothy Spooner and Eric Fitzgerald from Concentrix Australia & New Zealand recently ran an RMIT Online Masterclass on how we use a design-thinking lens to turn AI into human-centred service—not just shiny tech. Why it matters: 💸 Design-led companies outperform peers by 32% in revenue and 56% in shareholder returns (McKinsey) ⏱️ AI shifts analytics from reactive to predictive 🧠 Turns unstructured customer data into actionable items ✨ Frees up teams by automating routine steps. Watch the full session [https://lnkd.in/e4KP_mrJ] #AI #DesignThinking #CustomerExperience #HumanCentredDesign #ServiceDesign #Concentrix #OneConcentrix #ConcentrixANZ RMIT Online Concentrix Catalyst Natasya R. Oskar Santos Khat Hackett Jonas Katzellenbourg Phesephony Naidoo Dinesh Sundar Mark Li 🦌 Bambi Corro III Gustavo Gomes Rodriguez Mashook T. Vanesa Cores Sean O'Brien
Regional Design Director ANZ at Concentrix Catalyst | Award-Winning UX/UI Innovator, Startup Founder
🤖✨ AI + Design Thinking: turning buzzwords into human-centred CX Recently Timothy Spooner and I were thrilled to run an RMIT Online Masterclass on how we use a design-thinking lens to make AI feel like first-class service rather than shiny tech. Here’s the business value—and the playbook you can borrow.👇 🚀 Why it matters to your business • 💸 Proven growth – design-led companies outperform peers by 32 % in revenue and 56 % in shareholder returns (McKinsey). • ⏱️ Real-time insight – agentic AI moves analytics from reactive to predictive, reading intent, tone and emotion as they happen. • 🧠 Voice-of-customer in HD – unstructured reviews, chats and social posts roll into one data stream your team can actually act on. • ✨ Friction-free journeys – AI absorbs the routine decisions and hand-offs, so customers glide through interactions while your team focuses on higher-value moments. 🔑 Key take-aways 1️⃣ 🔍 Map, then automate – journey-map the pain points first; let AI handle the steps where speed or scale add genuine value. 2️⃣ 🧭 Work the five planes – strategy → surface; each layer tells you where automation belongs (and where it absolutely doesn’t). 3️⃣ 🤖 Design for new actors – personal agents talk to organisational agents; think state-based flows, not linear funnels. 4️⃣ 📈 Make artefacts live – “living” journey maps fed by real-time data keep CX relevant as needs shift. 5️⃣ ✈️ Invisible co-pilot – see our airline case study: smart discovery, effortless booking, proactive re-booking, tailored feedback. 🎬 Watch the full session →https://lnkd.in/g3vwAJxZ Huge thanks to the wider Concentrix Catalyst ANZ designers- who pressure-tested every idea. Nothing worthwhile is ever done solo. 🙏 #AI #DesignThinking #CustomerExperience #HumanCentredDesign #ServiceDesign #ConcentrixCatalyst RMIT Online Concentrix Catalyst Natasya Rallios Oskar Santos Khat Hackett Jonas Katzellenbourg Phesephony Naidoo Dinesh Sundar Mark Li 🦌 Bambi Corro III Gustavo Gomes Rodriguez Mashook T. Vanesa Cores Sean O'Brien
Masterclass: Designing personalised customer experiences with AI
https://www.youtube.com/
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Explore our latest case study with Transurban, where Transurban transformed its customer experience with AI customer support, boosting containment and improving efficiency. 🔗 Read the full case study here: https://lnkd.in/gQ2ejnEu #AI #DigitalTransformation #Innovation #CaseStudy #Concentrix #OneConcentrix #IntegratedSolutions
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At Concentrix, we redefine customer experience through cutting-edge technology, incredible people, and relentless innovation. Together, we power a world that works. Discover how we're shaping the future - watch our video below. #ConcentrixANZ #Innovation #PoweringAWorldThatWorks #PowerOfConcentrix #IntegratedSolutions
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We are proud to announce the release of our latest 2025 Sustainability Report. In New Zealand, we established beehives to support local biodiversity. While in Australia, we tackled supporting the local NSW community by digitising support services with the Journey on Home (JoH) mobile app. Read our latest report and discover our journey towards a sustainable future and see how we're making a difference Concentrix. 🔗 https://lnkd.in/gJH8FjKr We believe in the Power of One. Let's continue to drive positive change, together! #PowerOfOne #OurGameChangers
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Heading to Australian Financial Crime Summit? So are we! Kush M will be sharing insights on the Future Financial Crime prevention Ecosystem - a dynamic operating model designed to reduce complexity and maximise the power of data. See you there! Concentrix Financial Crime & Compliance #AFC25 #FinancialCrime #Compliance #FraudPrevention #AML #AI #RiskManagement #ConcentrixANZ #FinCrime #Banking #DataInnovation
Speaker Spotlight: Kush Mukherjee, Industry Leader ANZ and APAC Financial Crime & Compliance Practice, Concentrix Australia At the Australian Financial Crime Summit, Kush will unpack how emerging financial crime typologies are forcing institutions to abandon legacy frameworks and adopt agile, real-time, intelligence-led strategies. His session, “Re-imagining Financial Crime Transformation - AI & The Future Operating Model,” will showcase a 24-capability blueprint and a practical AI maturity roadmap, revealing how organisations can embed explainable AI and build a realistic path to competency. Don’t miss his insights on the Future Financial Crime prevention Ecosystem, a dynamic operating model designed to reduce complexity and maximise the power of data. 📅 September 9 – 10, 2025 📍 Swissôtel Sydney, Australia Download the full agenda: https://lnkd.in/ggGuiFhG Learn more about Concentrix: https://lnkd.in/gSTVMk5d #AFC25 #FinancialCrime #Compliance #FraudPrevention #AML #AI #RiskManagement #Concentrix #FinCrime #Banking #DataInnovation
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Congratulations to our outstanding team! We are thrilled to share and celebrate the accomplishments of our most recent Cert III Business graduates in our Robina delivery centre. #ConcentrixCulture #OnceConcentrix #PoweredByYou #Concentrix
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Unlock the future of customer experience with our latest on-demand webinar "AI in CX: Designing Personalised Customer Experiences”. Join us as we explore how AI is revolutionising customer interactions, enabling businesses to understand their customers better by anticipating their needs. This session covers: • Transformative AI insights improving CX across all channels • Seamless experiences powered by AI-driven virtual assistants • Predictive analytics that anticipate customer needs • Real-world success stories of companies transforming their CX with AI • The future of AI in CX This is just part of our exclusive 5-part series. Watch the latest webinar now. 🔗 Watch the webinar and register for the series here: https://lnkd.in/encWPxm3 Join us and stay ahead in the evolving landscape of customer experience innovation! #AI #CustomerExperience #Innovation #ConcentrixANZ #Webinar #CX Phesephony Naidoo David Hull Jonas Jonas Katzellenbourg Jason C. Jurin Eric Fitzgerald
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What an incredible day at the #AWSSummit in Sydney last week! It was a privilege for Concentrix's Jonas Katzellenbourg to share the stage with Chris Jackson from Transurban and Rob Covey from Amazon Web Services (AWS). The trio chatted about some of the incredible successes our joint partnership has achieved — and we’re only just getting started. It was fantastic to connect with so many who joined our session afterwards and dive into conversations around accelerating AI and CX journeys within their organisations. A big thank you to Rob Findlay and Shaun Keating for being our eyes and ears in the audience — your support made all the difference. We’re already looking forward to returning next year to talk about Lex 2.0! #ConcentrixANZ #Poweringaworldthatworks #AWS #AWSSummitSydney #AIinAction #CustomerExperience #Partnerships #Innovation Lisa Vandenhurk Monica Ryan Kumar, Dhiraj Stephen Abbruzzese Phesephony Naidoo
Amazing day at #AWSSummit Sydney - so grateful to have shared the stage with Chris Jackson from Transurban and Rob Covey from Amazon Web Services (AWS) Incredible what’s been achieved in such a short period of time through our partnership of three. Loved having such a participatory audience component - incredible to connect afterwards and discuss with so many how to accelerate their journey. A huge thankyou to Rob Findlay and Shaun Keating for being our roving team with the audience. Can’t wait to be back at #AWSSummit next year talking about Lex2.0! Last but not least to Lisa Vandenhurk for her confidence and faith in us. Personalisation here we come! Concentrix Catalyst Concentrix Australia & New Zealand Amazon Web Services (AWS) Larry Maulana Duncan Jessep Stephen Abbruzzese Kumar, Dhiraj Monica Ryan Louise Andrews
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We are growing! The Concentrix Australia & New Zealand team is expanding, and we're on the lookout for talented sales and account management leaders to join us. If you're ready to take the next step in your career with a dynamic and fast-growing team, we'd love to hear from you. Reach out directly or connect with Monica Ryan, Jonas Katzellenbourg, or Kumar, Dhiraj to learn more. #Hiring #CareerGrowth #Leadership #ConcentrixANZ #JoinUs
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