AI could drive $2T in banking profits by 2028, but only 25% of banks are ready. https://bit.ly/3YwVJsb Financial institutions that invest in AI will: - Strengthen risk assessment & compliance - Automate fraud detection & credit scoring - Deliver hyper-personalized financial services How can your bank scale AI for success? Read more in our Report #SutherlandBFS #BankingTransformation #AI
Sutherland
IT Services and IT Consulting
Pittsford (Rochester), NY 995,442 followers
We are a leading global business and digital transformation partner. We work with iconic brands worldwide.
About us
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. At Sutherland, we are a leading global business and digital transformation partner. Our services span a diversified range of categories, from Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We work with iconic brands worldwide, and we bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences and pioneer new solutions, all provided through a seamless “as a service” model. Inside Sutherland, our commitment goes beyond technology. We are a talented team of 38,000+ people working in more than 60 global delivery centers. Each and every one of us is passionate about technology and committed to results. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence. In short, we do digital chemistry. It unlocks new possibilities, great client partnerships, and transformative outcomes. Sutherland Unlocking digital performance. Delivering measurable results. Know more: www.sutherlandglobal.com
- Website
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https://www.sutherlandglobal.com/
External link for Sutherland
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Pittsford (Rochester), NY
- Type
- Privately Held
- Founded
- 1986
- Specialties
- IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, and Retail and CPG
Locations
Employees at Sutherland
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Walter Montalvo
Senior Software Engineer and Architect
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Dudley Larus
Building a better world by unleashing the power of great customer experiences (CX)
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Fabio de Sant'Anna
Management Consulting | Technology Practice Head | Banking & Insurance | AI | Machine Learning | Intelligent Automation | Digital Transformation
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Laura J. Godfrey, PHR
Updates
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What does it take to scale world-class customer experience across millions of subscribers, languages, and service moments? https://bit.ly/4lmoL6Q For our client, the world’s leading streaming platforms, the path was obvious: AI-led transformation. In this 2-minute video client story, Sutherland's CIO and CDO, Doug Gilbert shares how Sutherland helped this global brand: • Automate support workflows across 13 languages • Cut issue resolution time in half • Enhance service quality without scaling headcount • Improve both agent experience and customer satisfaction It’s a story of CX made faster, smarter, and future-proof, with AI at the core. Sriram Panchapakesan | Thomas Knight | Inna Sheiman | Nagarajan Subramanian | Jay Naillon | Tony Tiwari | Ryan Pereira |Raj Raman #SutherlandCME #CustomerExperience #AI #Automation #DigitalCX #SutherlandCX
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“It can only be guidance… once AI makes a decision, ethics and bias come into play.” - David Nicolai, Insurance Platform Leader at FINEOS. Watch the full session: https://bit.ly/3GY23Tf As insurers embrace AI, one of the biggest risks isn't technical - it's ethical. In this clip from our on-demand webinar featuring Cissy William, David Nicolai, Jackie Morales and Ananda Murthy, we unpack the legal and reputational implications of AI-driven decision-making in claims and underwriting. Hear why governance, transparency, and explainability are critical as AI becomes more integrated into high-stakes decisions. #EthicalAI #InsuranceRisk #InsurTech #ResponsibleAI #SutherlandAI
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How Supermarkets Are Solving Maintenance Challenges - and Saving Millions: https://bit.ly/45SoAM0 Retailers operating thousands of refrigeration units struggle with alarm fatigue, rising service costs, and increasing pressure from new EPA regulations. By adopting AI-powered predictive maintenance, one leading supermarket chain achieved game-changing results: ✅ 96% reduction in alarm noise ✅ 20% fewer technician work orders ✅ Higher asset uptime and cost optimization The shift from reactive to smart, connected maintenance is transforming retail operations—boosting uptime, efficiency, and the bottom line. Is your maintenance strategy keeping up? #RetailInnovation #PredictiveMaintenance #SmartRetail #IoTinRetail #AIinRetail #FacilitiesManagement #Refrigeration #EPACompliance
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We are proud to announce that Sutherland is now the exclusive fulfilment partner for Calyx Path. https://bit.ly/3Zxj7Gq Our combined, all-in-one digital mortgage lending solution directly addresses key challenges for mid-size lenders, delivering tangible outcomes that redefine efficiency with: • Integrated SaaS LOS • Elimination of data silos with significant cost reduction • Advanced automation and digital operations support • Accelerated GTM for new products • Enhanced operational efficiency and superior borrower experiences. This partnership powerfully reinforces Sutherland's commitment to driving technology-led business transformation, distinguishing us from service providers reliant on outdated, closed systems. It's about empowering lenders to truly differentiate and lead in a dynamic, digital-first market. Banwari Agarwal | Vijay Pahuja | Eshna Young | Hitesh Kharva | Jagdish B. | Rich Kean | Subroto Bose | Parag Poddar | Joy Ziminskas | Calyx #MortgageLending #DigitalTransformation #SutherlandMortgage
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Is your airline equipped to deliver truly personalized experiences? https://bit.ly/4dgESzS In today’s competitive landscape, leading carriers are harnessing the power of AI and next-gen digital capabilities to transform every touchpoint—from booking to boarding. Our latest whitepaper explores how forward-thinking airlines are redefining customer engagement and operational agility. Inside you’ll learn how to: - Leverage AI to deliver context-rich, personalized interactions at scale - Design seamless omnichannel journeys that minimize friction and maximize satisfaction - Deploy dynamic pricing and intelligent offers to drive revenue and relevance Elevate your experience and set your airline apart from the competition. Download the whitepaper now! #AirlineCX #DigitalTransformation #AI #PassengerExperience #Omnichannel #Leadership
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"By combining LLMs with robust tool integration, APIs enable agents to act as operational hubs. Enterprises will require intent-aware, scalable governance frameworks to support AI autonomy." ~ Doug Gilbert, CIO & CDO, Sutherland. In a recent CIO Online feature, Doug expands on the vital role APIs play in agentic AI success. http://bit.ly/3U4nup5 But unlocking the full potential of agentic AI takes more than just tech - it demands: - Ironing out interoperability barriers - Adopting emerging standards - Enforcing strong security guardrails Is your enterprise ready for AI agents? #AgenticAI #EnterpriseAI #DigitalTransformation #SutherlandAI
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Is your legacy infrastructure holding back your transformation journey? https://bit.ly/3Tfa1uc Discover how Sutherland’s TPA EDGE helped a leading Life & Annuity carrier achieve 40% reduction in operational costs and 2–3X faster product launches. From legacy constraints to a unified, digital-first model - this modernization delivered measurable outcomes. Streamlined claims. Scalable growth. Lower suspense. Transformation that delivers! Banwari Agarwal | Vijay Pahuja | Nitin Chaturvedi | Ashi Bagdadi | Sanjib Talukdar | Anshu Biswas | Parag Poddar | Michael Deck | Tom B. | Ananda Murthy | James Burdett | Laurel Jordan #SutherlandInsurance #InsuranceTransformation #CloudFirst #LifeAndAnnuity
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Still wrapping legacy PAS systems in new UIs and calling it modernization? It's time for a real upgrade. In this on-demand webinar (https://bit.ly/3GY23Tf), we unpack what real modernization actually looks like-and how AI is helping insurers do it intelligently, not just cosmetically. What you'll learn: · Understand > Migrate > Optimize · Eliminate legacy complexity · Build a platform that scales Stream the full session now! #AIInsurance #PASModernization #DigitalCore #SutherlandDES #SutherlandInsurance
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Telecom is entering its next era - autonomous, intelligent, always-on. Legacy networks are too rigid to keep up. https://bit.ly/4m6GQXn In 2025 and beyond, networks won’t just connect - they’ll self-heal, self-optimize, and scale in real time. In our latest whitepaper, we have uncovered the latest trends in telecom: ✔️ Network models built for what’s next ✔️ Real-time ops without the friction ✔️ The technologies redefining connectivity Ready to rethink what your network can do? Read Sutherland 2025 Telecom Outlook #SutherlandTelecom #Telecom #AI #5G
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