The adoption of AI is as much a cultural shift as a technological one. For teams driving change on the ground, the shift feels personal. It begins with curiosity, deepens through shared learning, and scales through collaboration. Sreeram Pagalla, from our Service Delivery leadership team in India, offers a practitioner’s view on how GenAI is quietly redefining how we work, decide, and lead with intelligence. Concentrix India & Southeast Asia
Nancy Anwar
11h
Is there any summer Internships for college students soon?
Definitely worth listening.
Thanks for sharing this Sreeram Pagalla Concentrix — it really hits home. AI adoption is definitely more than just tech upgrades. It’s about people — how they adapt, how they collaborate, and how they find new ways to work smarter together. At Resolv Global, we’ve been on a similar journey. Across our teams in South Africa, Colombia, and the Philippines, we’re blending human experience with automation — not to replace people, but to empower them. Especially in high-touch industries like healthcare and customer service, it’s not just about faster answers — it’s about empathy, accuracy, and building trust. If you’re looking for a BPO partner who understands that balance — between people and AI, speed and service — we’d love to chat. We help companies scale their operations with multilingual, compliance-ready teams who care about your customers as much as you do. #ResolvGlobal #BPO #CustomerExperience #AIandHumans #HealthcareBPO #OutsourcingWithHeart #ServiceDelivery #DigitalTransformation