Resolv Global

Thanks North American Customer Service Management Association (NACSMA.org) for this incredibly informative breakdown — the explanation of ILECs vs CLECs and how packet routing affects VoIP quality is something every contact center decision-maker should read. 🙌 At Resolv Global , we couldn’t agree more: call quality is non-negotiable. When you’re managing sensitive conversations — whether it’s a patient booking a medical appointment or a customer resolving a billing issue — there’s no room for jitter, latency, or dropouts. That’s why we build our BPO operations on top-tier infrastructure, prioritizing ILEC partnerships, optimized routing, and VoIP-specific network configuration across our delivery centers in South Africa, Colombia, the Philippines, and more locations. 🌍 With 18 delivery sites across 4 continents, we provide multilingual and bilingual solutions in 18+ languages — making it easier for global brands to connect with their customers in the language (and tone) they prefer. It’s not just about saving costs — it’s about delivering consistency, clarity, and trust in every interaction. If you’re looking for a BPO partner that prioritizes infrastructure, voice quality, and multilingual experience — let’s connect. #ContactCenterExcellence #ResolvGlobal #VoIP #ILEC #BPO #MultilingualSupport #GlobalBPO #CallQualityMatters #TelecomInfrastructure #CustomerExperience #CXDoneRight

💡 What happens when healthcare providers can’t keep up with patient calls? ➡️ Missed appointments ➡️ Long hold times ➡️ Burnt-out staff ➡️ Lower patient satisfaction This isn’t just an admin issue — it’s a patient care problem. At Resolv Global, we’re helping healthcare providers across the US fix it. 🔒 Fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) 🌍 Multilingual agents (English, French, Spanish) 📞 24/7 inbound & outbound call coverage 📅 Appointment scheduling, insurance verification, patient follow-ups Whether you’re a solo practice, clinic group, or hospital system — if your team is stretched thin and your patients are waiting, it’s time to scale smartly. Let’s chat about how we can support your growth, improve satisfaction, and protect patient data every step of the way. #HIPAA #HealthcareBPO #PatientExperience #MedicalStaffing #GlobalOutsourcing #ResolvGlobal #CallCenterSolutions #HealthcareSupport

How one healthcare provider turned patient frustration into satisfaction—fast. We recently partnered with a growing healthcare provider struggling with: 📞 Long call wait times ⏳ Missed appointment opportunities 💼 Overworked staff 😟 Declining patient satisfaction What we did: Resolv.Global took over their inbound calls and bookings with 24/7 multilingual support—led by our North American management team and powered by agents fluent in English and French. The results in 6 months: ✅ First-call resolution: 70% → 88% ✅ Average call time: 6.5 → 4.2 mins ✅ Appointment bookings: 38% → 65% ✅ Abandonment rate: down to 3% That’s what great patient experience looks like. 📍Want similar results? Let’s talk.

Struggling with Collections or KYC? We’ve Got Your Back. Finance firms trust us with collections, KYC, and customer care. We bring polite, trained agents who speak the same language as your customers — literally. 👉 Need help collecting on time? Book a meeting with Jason or Louis. Jason Buzak https://lnkd.in/d4VE9E89  Dr. Louis Siebrits https://lnkd.in/gK6sZCKP #FinanceSupport #KYC #Collections #CallCentre #GlobalStaffing #BPO #CustomerSupport #MultilingualSupport

How We Helped a Software Company Save 40% on Support Costs A growing software company needed to cut support costs but still offer 24/7 service. We built a bilingual team in one location who spoke English and Spanish. The result? Better customer care, faster answers, and 40% cost savings. 👉 Want support like this? Book a meeting with Jason or Louis. Jason Buzak https://lnkd.in/d4VE9E89  Dr. Louis Siebrits https://lnkd.in/gK6sZCKP

Happy Friday Y'all!

"We were missing bookings" "We were missing bookings and struggling to keep up. Within months of working with Resolv.Global, our calls were answered faster, patients were happier, and our schedule was full." — Healthcare Client (Multi-location Provider) If your practice needs better patient service without increasing your payroll, we can help. 📞 [Chat with our team] https://lnkd.in/gK6sZCKP #DentalPractice #CanadianDentists #PatientExperience #HealthcareSupport #DentalAdmin #PracticeGrowth #BilingualSupport #DentalCareCanada #BPO #CustomerSupport #GlobalStaffing #MultilingualSupport

You Handle Growth. We’ll Handle the Paperwork. Business booming? Don’t let admin hold you back. We help with contracts, data entry, scheduling, and more — quickly and correctly. 👉 Click here and we’ll call you to chat. Dr. Louis Siebrits https://lnkd.in/gK6sZCKP #BackOfficeSupport #BPO #AdminSupport #BusinessGrowth #Staffing #CallCentre #GlobalStaffing #BPO #CustomerSupport #MultilingualSupport

Running a medical practice is hands-on. Your front desk can only do so much. When calls go unanswered, bookings are lost—and so are patients. That’s where we come in. At Resolv.Global, we help Dental clinics: ✔️ Book more appointments ✔️ Reduce wait times ✔️ Improve patient follow-up ✔️ Support bilingual (English/French) callers Let’s take the admin off your plate, so your team can focus on care. 📅 [Book a free consultation] https://lnkd.in/gK6sZCKP

See how one healthcare group turned chaos into calm. They had multiple locations, but patient calls were falling through the cracks. We stepped in to handle their customer care and appointment bookings—24/7. The results? • Average call time cut by over 2 minutes • Missed bookings reduced • Patient satisfaction improved You don’t need a big team to deliver a great experience. You just need the right support. 📄 Get the full story here: https://lnkd.in/dS7dAvpE 📞https://lnkd.in/d4VE9E89 #DentalPractice #CanadianDentists #PatientExperience #HealthcareSupport #DentalAdmin #PracticeGrowth #BilingualSupport #DentalCareCanada #BPO #CustomerSupport #GlobalStaffing #MultilingualSupport