Thanks North American Customer Service Management Association (NACSMA.org) for this incredibly informative breakdown — the explanation of ILECs vs CLECs and how packet routing affects VoIP quality is something every contact center decision-maker should read. 🙌 At Resolv Global , we couldn’t agree more: call quality is non-negotiable. When you’re managing sensitive conversations — whether it’s a patient booking a medical appointment or a customer resolving a billing issue — there’s no room for jitter, latency, or dropouts. That’s why we build our BPO operations on top-tier infrastructure, prioritizing ILEC partnerships, optimized routing, and VoIP-specific network configuration across our delivery centers in South Africa, Colombia, the Philippines, and more locations. 🌍 With 18 delivery sites across 4 continents, we provide multilingual and bilingual solutions in 18+ languages — making it easier for global brands to connect with their customers in the language (and tone) they prefer. It’s not just about saving costs — it’s about delivering consistency, clarity, and trust in every interaction. If you’re looking for a BPO partner that prioritizes infrastructure, voice quality, and multilingual experience — let’s connect. #ContactCenterExcellence #ResolvGlobal #VoIP #ILEC #BPO #MultilingualSupport #GlobalBPO #CallQualityMatters #TelecomInfrastructure #CustomerExperience #CXDoneRight
https://lnkd.in/geYAjQar The bottom line is that the fewer “hops,” the higher quality of the line. The phone service and phone system are the backbones of the contact center. Click the links for more insight and contact center industry resources! #ILEC #CLEC #carriers #contactcenters #callcenters #becomeamember #NACSMA
