Find top products in Help Desk Software category

Transform how service teams deliver value across every customer touchpoint — from customer experience, engagement, processes, automation, and service operations. Grow customer lifetime value, reduce costs, and maximize efficiency when you reimagine service with Service Cloud, from the contact center to the field.

Freshdesk is an intuitive and cost-effective customer helpdesk software built for B2B companies that help businesses delight their customers effortlessly. Our solution helps you provide highly personalized service by proactively anticipating customer needs to solve customer inquiries faster. With our robust ticketing platform, you can delight your customers effortlessly while keeping your agents happy.

Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers.

Freshdesk Omni provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, all powered by Freddy AI

Your complete solution for ticketing, messaging, help center, voice, and powerful AI. Deliver conversational experiences across any channel with a complete service solution that is easy to use, and powerful at scale.

Zendesk for Employee Experience empowers HR and IT leaders to provide the smart, flexible internal service experiences that they need to unlock their employees’ potential & transform their business.

Hiver brings all your customer communications, applications, and insights into one intuitive platform, empowering teams to deliver exceptional support with ease.

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

The only customer service platform growing businesses need to deliver great customer experience. Trusted by over 12,000 businesses in 140 countries. Get started for free.

Equip your agents with the power of multi-touch digital workflows, seamless real-time escalation, video and more, for faster resolution, lower service costs, and happier customers. Assist merges traditional customer service channels like phone support and real-time chat with our AI-powered virtual agents. This lets you offer 24/7 support, even when your agents are sleeping. +80% FCR rate | +50% Handling time reduction | +65% Call volume reduction Highlighted features: Live chat Talk with your customers from a centralized hub, whether through website chat, social media chat, by phone, or by video. Seamless escalation Assist seamlessly escalates chat and call conversations from virtual agents to live agents through AI automation. Omnichannel AI ticketing Create and centralize tickets from any channel, such as X (Twitter), Facebook, WhatsApp, and others. Share resources Share resources from any channel, including video, digital walkthroughs, knowledge base articles, and more.