In a world where legacy providers overcharge and overwhelm, Freshworks delivers software that’s easy to implement, intuitive to use, and ready to scale with your business. We champion the overcharged and underserved, offering fair pricing and real results—no surprises, just service that works 😇 #FreshworksUncomplicates
Freshworks
Software Development
San Mateo, California 1,069,539 followers
Providing people-first AI service software to deliver exceptional customer and employee experiences.
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
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https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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How fast and effective is your web-widget support? 🤔 Our latest customer service benchmark report 2025 reveals real-world metrics and strategies to help you lead in customer satisfaction. Download the report now: https://lnkd.in/ghUdiTzV
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We all know AI won’t take our jobs. It empowers us. But did you know AI is also creating brand new roles? Especially in customer experience… According to experts like Kate Leggett from Forrester and Jim Iyoob from Etech Global Services, modern CX teams need these critical new positions: ✅ CX AI Manager - Designs AI strategy and leads teams toward better outcomes ✅ CX Bot Manager - Fine-tunes chatbots to keep them sharp and helpful ✅ CX Data Analyst - Turns customer conversations into actionable insights ✅ CX Operations Manager - Ensures AI delivers value across all channels These roles didn’t exist a few years ago. Now they’re reshaping how support teams work. What new skills is your team developing in the AI era? Share in comments 👇
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What can triathlons teach us about business transformation? Our CEO, Dennis Woodside writes about resilience, strategy, and leadership from the frontlines of sport and tech.
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Small team, big results. Bensons for Beds modernized IT service with Freshservice, rolling out ITIL practices, streamlining support across departments, and hitting a 94% resolution SLA. Laurence Hendy, Head of Applications and Service Delivery, chose Freshservice for its intuitive interface and cost-effectiveness. What began as a simple ticketing solution has grown into an essential company-wide platform. Read the full story: https://lnkd.in/gqu88mjV
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In 2021, we launched the Freshworks STS Software Academy to positively impact the lives of underprivileged high school graduates and advance tech education in the community. Today, over 200 students have graduated. On Accel’s "Spotlight On," our CEO, Dennis Woodside, sits down with Sameer Gandhi to discuss leadership transitions, scaling with purpose, and sustaining culture. The full episode is in the comments.
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Tom Davenport’s 4 steps to scale AI: - Pick high-value use cases. - Manage from idea to maintenance with strong data teams. - Measure value; compare to where you started. - Build infrastructure for faster, cheaper AI. Watch the full session from Refresh Virtual Summit here on-demand: https://lnkd.in/dq7rkQR3