Inbenta

There's a talent gap in Enterprise AI deployment. We kind of joke about it at Inbenta, but every developer says, "Oh yeah, I do AI.'" But what does that actually mean? Sure, AI has been around for years, but successful Generative AI deployment requires specific skills that not every tech professional has mastered: ❓Can you fine-tune models properly? ❓Do you understand how to configure AI systems for specific business contexts? ❓Can you build the right guardrails around the technology? As more organizations rush to implement AI solutions, finding providers with genuine expertise is becoming a serious challenge. I see this firsthand when helping customers get their data AI-ready. There's a huge difference between claiming AI skills and having the depth of knowledge needed for enterprise-grade implementations. This talent gap explains why so many AI projects stall or fail completely. Working with an experienced partner who brings proven AI expertise can help bridge this gap rather than struggling to build these specialized capabilities from scratch. Curious about how to assess AI talent for your enterprise initiatives? I'm happy to discuss. #EnterpriseAI #TalentGap #AIImplementation #DataReadiness

📣 Great Success Story from our client InLoyalty talking about the implementation of their Voicebot with Inbenta reducing call costs by 39% 🚀 Read the full story here 👉 https://lnkd.in/dN3CWBSU Great job Sergi Roca & team 🙌🏻

Is your traditional phone system holding back your customer service? Travel Club — Spain's leading loyalty program, managed by Inloyalty — was looking to cut call costs while making their phone support simpler for their 4.5 million members. They partnered with Inbenta on an AI-powered voicebot. It understands natural language so customer conversations are easy and intuitive, and it can seamlessly escalate complex queries to a live agent when needed. It also lets the Travel Club team quickly edit or create new call flows without external support. In one year, Inbenta's voicebot handled 83,000 calls, with a 50.4% self-service rate and a 39% cost reduction per call. Read the full customer story here: https://hubs.ly/Q03x3Sqx0 #VoiceAI #CXTech #TravelIndustry #LoyaltyProgram #SelfService #CustomerStory #TravelClub

Organizations whose AI initiatives are failing have a common culprit: data. More specifically, how they approach their data. Think about it: If your foundation is shaky, your structure fails, right? It’s the same with AI. When you've got fragmented data, AI becomes an uphill battle. And without the right strategic partner to help you wrangle your data to get it AI ready, you're just not going to succeed.

🚀 InLoyalty y Travel Club: fidelización inteligente que marca la diferencia En un entorno cada vez más competitivo, InLoyalty, la empresa que gestiona Travel Club (Air Miles España, S.A.), ha demostrado cómo la tecnología y la innovación pueden transformar la relación con los clientes. Gracias a la implementación de soluciones inteligentes, como la IA conversacional de Inbenta, Travel Club ha logrado mejorar la experiencia de sus más de 5 millones de socios, ofreciendo un servicio más ágil, resolutivo y personalizado. 👉 Este caso es un gran ejemplo de cómo una apuesta decidida por la innovación impacta directamente en la fidelización y la satisfacción del cliente. 📌 Si quieres conocer todos los detalles, no te pierdas este artículo: https://lnkd.in/dwZfbyCs 👏 ¡Enhorabuena a todo el equipo de InLoyalty y Travel Club, y en especial a Laura Sánchez de InLoyalty y Sergi Roca de Inbenta por liderar la evolución en la atención al cliente con el Voicebot de Inbenta! #CustomerExperience #IA #Fidelización #Inloyalty #TravelClub #CasoDeÉxito #Innovación

Staying ahead in AI can feel like the finish line is always moving. That's why having an AI partner who can keep up is important to a successful strategy. It often comes down to more than just the technology itself. If your vendor isn't equipped to integrate the latest advancements, you'll always be one step behind. Find out more here: https://hubs.ly/Q03x2M610

People often ask me, "Melissa, why are you still working? You built a successful company with your brother, sold it to the London Stock Exchange for over $600M... why not relax on a beach somewhere?" The answer lies in my 2-year-old granddaughter's eyes. Looking at her, I realize I have work left to do. As one of the few female CEOs in AI, I've been blessed with opportunities that weren't available to previous generations of women. Now I owe it to future generations to build on that foundation. That mission extends far beyond just business success. I'm trying to create pathways for women and underrepresented groups to thrive in tech. Every time I walk into a room as the only female CEO, I see opportunity rather than isolation. My goal isn't just for my granddaughter to have a seat at the table — I want her to help design the table itself. I discussed my journey as a female entrepreneur in tech here: https://hubs.ly/Q03wKv7h0 #WomenInTech #AILeadership #Diversity #FutureOfWork