Concentrix EMEA

Müşteri Deneyimi Kariyerine Güçlü Bir Adım! Müşteri deneyimi alanında kariyer yolculuğuna yeni başlayan profesyoneller için özel olarak tasarlanan “MDYD Kariyer Sohbetleri” webinar serisi başlıyor. 📌 İlk oturumda; alanında uzman isimlerden, dönüşen yetkinlikler, güncel trendler ve kariyer gelişiminize yön verecek içgörüler sizleri bekliyor.  🗓️ 23 Temmuz 2025 | 15:00 – 16:00  🔗 Kayıt için: https://lnkd.in/dQ6UKGGK

🏆 Celebrating Sustainability Excellence! 🏆 We’re thrilled to announce that our Maysfield 🥈 and Dunoon 🥉 sites have been recognised in the Concentrix Sustainable Building Awards! 🌿 From solar panels to pollinator-friendly gardens, these teams are demonstrating how small steps can have a significant impact, bringing us closer to achieving our 2030 ESG goals. A huge thank you to everyone driving this change! 🔗 Read their inspiring story here: https://cnx.li/jupgN #ESG #GreenFuture #PoweredByConcentrix

İş gücünüzü stratejik avantajınıza dönüştürün.☑️ İnsan Kaynakları Danışmanlık ve Destek Hizmetlerimizle, ihtiyaçlarınıza özel çözümler sunuyor; Concentrix İK uzmanlığıyla işe alım süreçlerinizi bir üst seviyeye taşıyoruz. Detaylı bilgi için:  📩 Gülşah Gözen 📩 ahmet.ozsahin@concentrix.com #Concentrix #İKÇözümleri #İnsanKaynakları #Danışmanlık

Externalisation : réussir la phase d’opérationnalisation 👥 Formation, outils, documentation, qualité… Cette phase est souvent sous-estimée. Et pourtant, c’est là que se joue la fluidité du transfert d’activité. ✅Notre guide propose une vraie checklist de préparation : de la fiche de poste, en passant par les FAQ et les grilles d’évaluation. 📥 Retrouvez la version complète ➡️https://lnkd.in/e8Q4DQ2K Et dans le prochain épisode : lancement, montée en charge, et les premières semaines de vie de votre nouveau dispositif externalisé. #Management #Externalisation #CX

🚀 Et si la technologie devenait un vrai moteur pour vos équipes ? Chez nous, elle renforce l’humain pour créer une performance durable. 🎯 D’ici 2028, notre objectif : intégrer la tech dans 100% de nos activités, en s’appuyant sur 8 piliers clés de l’excellence opérationnelle. 🎥 Dans ce format court, Quentin Maton vous partage un aperçu de notre approche, dévoilée au CNX Day. 📥 Envie d’en voir plus ? La version longue est dispo ici 👉 https://lnkd.in/eSiP_rXm #Innovation #ExcellenceOpérationnelle #Management

Externaliser son service client c'est perdre le contrôle de sa marque : FAUX ! 🎧 Dans le dernier épisode du podcast de Marine Deck, découvrez comment Kia France et Concentrix ont relevé ce défi ensemble. 🎯 Notre mission ? Accompagner KIA dans l’externalisation de son service client, sans jamais perdre ce qui fait sa force : sa culture de marque. 📍 Comment ? → En co-construisant une formation de 10 jours sur-mesure → En immergeant nos équipes dans l’univers KIA → En créant une vraie proximité dès le jour 1 Et les résultats parlent d’eux-mêmes : ✔ 100 % de taux de décroché en moins de 60 secondes ✔ Un go-live anticipé ✔ Une qualité de service maintenue, sans rupture 🎙 Un grand merci à Amira HARROUCH, Coordinatrice qualité après-vente chez Kia France d´avoir partagé les coulisses de ce projet réussi. 🎧 Lien de l’épisode : https://lnkd.in/e_fpBQMe #Podcast #Temoignage #LeClient

15 Temmuz Demokrasi ve Milli Birlik Günü’nde gazilerimize şükranlarımızı sunuyor, tüm şehitlerimizi saygı ve minnetle anıyoruz. #Concentrix #15Temmuz

Lors de la #EPIKLeadersGratitudeCeremony, Concentrix Maroc a eu le plaisir de recevoir un prix symbolique pour son engagement en faveur du développement des talents africains. Un moment riche en émotions, célébrant celles et ceux qui croient en une ambition commune : former les leaders de demain en renforçant les parcours académiques par le développement des soft skills. Merci à EPIK LEADERS pour cette initiative inspirante et cette collaboration porteuse de sens. Redouane Mabchour Kenza Hihi Mahmoud CHERKAOUI SALHI Dr. Nizar Chaari Rachid M'Barki Pharma 5 Officiel Bricoma RADIOMARS TECHNOPARK Maroc (MITC) English and Soft Skills Tunivisions Foundation #ConcentrixMaroc #EpikLeaders #EPIKLeadersGratitudeCeremony #EPIKSUMMERACADEMY

💡 What Does "Human-Centred" Really Mean in Practice? Many companies claim to be human-centred - but how do you turn that principle into action? In the second instalment of our Human at the Core series, we break down what it truly means to design workplaces, processes, and experiences with people at the heart. 📖 Dive into the full article here: https://cnx.li/stKQb Missed Part 1? Catch up here: https://cnx.li/nAUnw #HumanCentric #FutureOfWork #BusinessTransformation

We often think transformation is the goal. But it’s really about delivering value. At our EMEA Sales Campus last month, we had some great conversations about what real transformation takes, and why it doesn’t always land. Too often, companies jump in without asking: Why are we doing this? What are we actually solving for? Without that clarity, transformation adds complexity, drives up costs, and misses the mark. A few themes stood out: Purpose beats pressure. When transformation is driven by clarity, not trends, it tends to stick. The best outcomes happen when teams are clear on what they’re trying to achieve, and why it matters to their customers. Context matters. It’s hard to design something meaningful from 50,000 feet. Every industry has its own language, regulations, and customer expectations. When we understand the nuance, the solutions are more practical, and far more likely to stick. Data tells a story, but only if we look closely. Cutting call volume can sound like progress. But sometimes, those calls drive revenue, improve retention, or signal risk. It’s not about doing less, it’s about knowing what matters. Tech is only part of the answer. We’ve seen more success when automation is paired with people, especially in complex or emotional moments. Human-in-the-loop isn’t just a safety net. It’s where trust is built. These aren’t just principles, they’re patterns we’ve seen in collaboration with clients and teams across industries. When they’re in place, transformation delivers what it should: real, lasting value.