Agentforce now autonomously resolves 85% of the support requests on Salesforce Help – giving you faster answers and a better service experience. Want an inside look at how Agentforce is performing? Check out the dashboard: https://sforce.co/459drFB
Salesforce Customer Success
Software Development
San Francisco, California 58,141 followers
Succeed now with Salesforce Customer Success
About us
We offer expert guidance, learning, and resources, to help you unlock the full power of the Salesforce platform so you too can deliver success now!
- Website
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https://www.salesforce.com/services/overview/
External link for Salesforce Customer Success
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, California
- Founded
- 1999
- Specialties
- Customer Success, Success Plans, Salesforce Professional Services, Support, Implementation, and Adoption
Updates
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Read the blog to learn how Salesforce is using AI Agents: http://sfdc.co/covxfm
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1 million support requests, handled! That's the power of Agentforce on Salesforce Help. Our AI-powered service experience makes it faster and easier than ever to get the answers you need. Ready to see for yourself? Just ask Agentforce: https://sforce.co/44UPz7t
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The modern manager is evolving, and AI is at the heart of it. Discover how AI is boosting productivity for early-career employees and empowering managers to lead with greater impact. Download our whitepaper, "The Rise of the AI-Empowered Modern Manager," to learn more. #AITransformation #WorkplaceInnovation Read the full whitepaper: https://sforce.co/4lNJVvf
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HAPPENING NOW: Join us for a live Ask Me Anything with Bernard Slowey, SVP of Salesforce Customer Success. He’ll share how we’ve used Agentforce to answer 1M+ support requests, what worked (and didn’t) as we built it, and actionable insights you can use in your own AI journey. Join now in Slack: http://sfdc.co/cbUopr and head to the community-ama channel
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Want AI to actually improve customer experience? McKesson's Carlie Bissler, PMP explains how tech + empathy = transformation that lasts. Tune into the latest Experts of Experience episode: http://sfdc.co/ZSwbN
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Get ready: We’re hosting a live Ask Me Anything tomorrow at 9am PST – and answering all of your questions about how we’re transforming support with Agentforce. Pre-submit your questions today!
The team behind Agentforce is going live on Agentblazer Community. Ask Bernard Slowey anything about how we transformed our support with Agentforce, what worked (and didn't) as we built it, and lessons learned along the way. Join the Community, then submit your Q's in the #community-ama channel: https://bit.ly/40CvfGn
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Salesforce Customer Success reposted this
1 million support requests handled by Agentforce = 1 million moments of AI + human teamwork. help.salesforce.com just hit a major milestone. And we’re just getting started.
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Did you hear? Agentforce has now handled one million support requests on Salesforce Help! Read the blog to get the full story.
Our own Agentforce has now handled 1 million support cases from Salesforce customers, marking a major milestone in human + agent teamwork. Here's what we've learned along the way—and what's next: https://sforce.co/4kpxxji