From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

Unlock this course with a free trial

Join today to access over 24,600 courses taught by industry experts.

Working with requests

Working with requests - Jira Tutorial

From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

Start my 1-month free trial Buy for my team

Working with requests

“

- In a later section, we'll create request types for a Jira Service Management project. But first, let's explore how requests look and function to the end user. As a reminder, the self-service portal is a simplified interface that customers use to submit requests. You'll also see it called other names, like the customer portal, help center, help desk, or service desk. Each service project has its own customer portal. Your application might have one project and one portal, or one project and portal per support function. Here's an example portal URL in all deployment methods. This is usually the easiest URL to share with end users. You can also send users to a specific service desk, meaning a specific JSM project, to a specific request form, or to an individual request by changing parameters in the URL. Jira Service Management has two additional user types, agents and customers. An agent is anyone providing support, managing the support team, or monitoring support team effectiveness…

Contents