From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Using the notification helper

Using the notification helper - Jira Tutorial

From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Using the notification helper

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- Sometimes users don't receive messages that they expect Jira to send, and there are many Jira and non-Jira potential reasons. Some non-Jira cause problems include outgoing mail is disabled application wide. There's a problem with the mail server or it's currently down for maintenance. There's a temporary connection issue between Jira and the mail server, or maybe connection credentials changed. The user's mailbox is misconfigured, can't receive external messages or the mailbox is full. There's a typo in or a different email address in the user's Jira profile. Jira messages are blocked or flagged a spam at the server or user level. Or mail client rules are removing Jira messages from the inbox. Here are some Jira-related reasons users might not receive expected messages. A Jira project doesn't have a notification scheme. The scheme is misconfigured, empty, or the user is not in the needed group or role. The user has disabled notifications of their own changes in their user profile…

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