From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Using priorities

Using priorities - Jira Tutorial

From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Using priorities

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- A priority is a relative ranking of severity or importance. I consider priority a relative ranking because the urgency in the reporter's mind sometimes differs from reality. Like when someone asks for something to be done immediately, but you know with all the other urgent work on your plate that realistically, it's going to take a few days. Here are two tips. First, include the priority field on an issues create screen with the expectation that the reporter can set whatever value they want, but the team evaluating the request will update it. Second, if the user is supplying a requested completion date, always place priority before the date on the screen. This may help set realistic expectations to collect the relative importance before a date is entered. All priority selections contain the following attributes, a unique name to identify it, an optional description, and an icon and a color to help visually identify it. In cloud, priorities are part of a priority scheme, which are…

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