From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
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Managing SLA calendars - Jira Tutorial
From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation
Managing SLA calendars
- In the previous section, we created a sample SLA but leveraged the default calendar. In this section, let's discuss using specific calendars to determine support hours and resource availability. Click the calendar icon to access calendar settings. In server and data center there's a separate calendar link in the left sidebar. JSM comes with a default calendar called 24/7 calendar. It's not shown because there's nothing to configure. 24 hours a day and seven days a week means the service desk is continually staffed. There's also another default calendar called sample nine to five calendar. Click the button at the top right to add a new calendar, or click the buttons below to edit, delete or expand calendar settings. Here's an expanded view of the sample nine to five calendar. Click the ellipsis to edit the settings. You can change the calendar's name, the time zone and the days and hours worked. Notice that the hours are shown using the 24 hour format. This organization stops work at…
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