From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Creating queues

Creating queues - Jira Tutorial

From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Creating queues

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- Next, let's talk about queues. Queues in JSM are like filters In Jira, your support team can leverage both. A queue is a unified view of work or shared view of issues. They're used to segment and categorize requests. For example, there's a queue for displaying all open issues, another queue for issues assigned to you, and a queue for issues due in 24 hours. Jira administrators and project administrators can also create custom queues. Queues are similar to JQL filters in Jira. The difference is the whole support team shares the queues and sees the work that needs to be done by the team. Our example project came with built-in queues to organize and filter requests. Think of these as lists of related issues. You can use the built-in queues or create new ones for the support team to leverage. Right now, the queues are empty because the project has no requests. You should create one as an agent like this example. You can use the details provided in the Jira project configuration handout.…

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