From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Connecting a Confluence knowledge base

Connecting a Confluence knowledge base - Jira Tutorial

From the course: Complete Guide to Jira Administration: Configuration, Management, and Automation

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Connecting a Confluence knowledge base

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- Sometimes customers can solve problems on their own with a little bit of information or documentation. In this section, we'll connect a JSM project to a Confluence space to provide self-service support. But first, here are the benefits of this feature and how it works. With the Jira Service Management and Confluence integration, customers only need to come to one place, the Help Center for all their support needs. When it's easy for customers to find related information, sometimes they can help themselves. When customers solve their own problems, it means faster answers and fewer requests for the support team. Agents can also leverage help content to solve requests quickly. It's easy for agents to create new content and link issues to existing content right in JSM. The support team can leverage the content to standardized responses and ensure a consistent message. Finally, customers don't need a Confluence license to view content. You only pay for users who create content. Here's…

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