Steer Health

We're Hiring: Join the Customer Success Team at Steer Health 💥 Steer Health is growing fast—and so is our impact on hospitals and healthcare systems nationwide. As we continue to expand, we're hiring for multiple roles on our Customer Success team: 🔹 Enterprise Customer Success Manager (multiple openings) 🔹 SMB Customer Success Manager (multiple openings) Our Customer Success Managers play a central role in our mission: combining cutting-edge AI with healthcare expertise to reimagine how care is accessed, delivered, and experienced. As the strategic partner and primary contact for our clients, you’ll guide them from onboarding to long-term success, driving adoption, retention, and measurable outcomes. If you're passionate about healthcare innovation and thrive on building trusted, high-impact relationships, we want to hear from you. What to expect: ✨ Fully remote work environment ✨ End-to-end ownership of customer relationships ✨ Major growth opportunities as we scale A mission-driven team, a proven product, and work that makes a real difference Explore open roles and apply today. 👉 Apply here (Enterprise CSM): https://lnkd.in/get49ExY 👉 Apply here (SMB CSM): https://lnkd.in/gN4BCNgP

We're #hiring a new Executive Administrative Assistant in Irving, Texas. Apply today or share this post with your network.

We're #hiring a new Senior Account Executive in Dallas, Texas. Apply today or share this post with your network.

At Steer Health, we see AI adoption as a perfect puzzle—every piece has to fit for it to work. If your AI tool can’t match your tone, complement your workflows, or earn patient trust, it’s not just off-brand, it’s off the board. Too many AI rollouts fall apart because they’re built in silos: 🛑 They overlook what patients actually need 🛑 They copy-paste workflows that don’t reflect real life 🛑 They ask staff to adapt to tech, instead of the other way around The fix? Alignment across every piece of the puzzle: 🎯 Start with the real patient journey, not the idealized one 🎯 Define tone, escalation, and fallback before launch 🎯 Empower your team with tools they trust and actually want to use Because at Steer, we know: tech doesn’t build trust, but people do. And when the whole team moves in sync, AI becomes more than a tool, it becomes a connector between moving pieces.

A new report from S&P Global Ratings highlights a sobering truth: even insured patients are struggling to access affordable care - and providers, especially in rural communities, are being forced into painful decisions.   Should they protect financial health or preserve care access? In many cases, they may not be able to do both.   Our latest article delves into: 👉 What’s driving the access crisis, especially in rural hospitals. 👉 Why financial survival may come at the cost of frontline services. 👉 How smarter solutions can help hold the line.   Read the full article to explore how rural hospitals can navigate financial pressures without compromising what matters most: access to care.

Amazon is restructuring its healthcare business - again. 💭 The headlines might focus on new divisions and leadership changes. But here’s what we see beneath the surface: 👉 One of the world’s most powerful tech companies couldn’t crack healthcare from the outside. Amazon’s repeated pivots — from shutting down Amazon Care to reworking One Medical — underscore a fundamental truth:  💡 You can’t scale care without understanding care. That’s why Steer Health is betting on a different future, one that strengthens, not sidelines, the institutions already delivering care: traditional hospitals and health systems. We believe: ✅ Hospitals have the trust, infrastructure, and talent but need modern tools to compete ✅ Pop-up clinics can’t replace the continuity and depth of system-based care ✅ AI should amplify, not replace, real providers Our mission is to help hospitals operate with the speed of startups but with the stability of healthcare systems that have stood the test of time. Original article: https://lnkd.in/diYNei6G

AI is no longer a future concept in healthcare. It’s already influencing the way we deliver care. But with so many options, one question remains:   💭 What's actually working? And what makes AI solution worth trusting?   In our latest article, we recap key takeaways from our featured session at Becker's Healthcare 15th Annual Meeting, where healthcare leaders shared firsthand what’s delivering measurable value:   ✔️ Cutting documentation time and redirecting it toward patient education ✔️ Reducing wait times from 29 minutes to 1  ✔️ Re-engaging 3,000+ patients - with no added burden to staff   💬 As Steer CEO Sridhar Yerramreddy shared: “AI is a supercharger, not a competitor.”   Check out the full recap to see how AI is driving better care, lower burnout, and stronger patient loyalty - without disrupting workflows.

📞 Tired of long hold times and frustrated patients? You're not alone. Call centers across healthcare are overwhelmed — with an average hold time of 29 minutes and a 40% abandonment rate, the result is lost revenue and poor patient experience. Luna AI changes that. ✅ 93% reduction in hold time ✅ 87% reduction in call abandonment ✅ $6.2M in total ROI — annually Luna AI is your always-on, AI-powered front desk — scheduling appointments, answering patient queries, and keeping your operations flowing. Want to see how it works? 📩 Let’s talk!

Will we still need health systems in 20 years? Steer Health's CEO, Sridhar Yerramreddy, says that’s the wrong question. Here’s the one that really matters: 🎯 Will today’s systems survive if they refuse to change? 🏥 Why “systems” still matter You can’t run a trauma center or transplant program from a garage-built LLM. But 18-month upgrade cycles and fax machines? That’s the dead weight. 💡 AI kills excuses, not hospitals Faster triage. Lower cost. Nationwide reach. Refusing to deploy in 2025 isn’t caution—it’s malpractice by inertia. 💡 Trust beats bed count ✅ Validated data → self-improving models ✅ Open APIs → plug-and-play innovation ✅ Clinician delight → sustainable recruiting 💡 Regulation is a floor, not a ceiling HIPAA and Stark are table stakes. Winners co-design with regulators and bake transparency into every algorithm. 💡 North Star: time-to-resolution Whichever node—tele-nurse, supermarket clinic, robotic cath lab—solves problems fastest becomes the new center of gravity. Three questions leaders must ask: 1️⃣ Will patients accept care that lags behind their phones? 2️⃣ Will admins keep subsidizing burnout with broken workflows? 3️⃣ Will boards reward marble lobbies—or interoperable code? If any answer is “no,” only the systems reinventing themselves right now will survive. The rest? Nostalgia on life support.

Yesterday, ABC News published a new report on the nationwide nursing shortage, worsened by immigration bottlenecks and visa delays. When staff is limited, how we use their time becomes even more critical. In hospitals facing the most severe shortages, smart solutions that reduce non-clinical workload have become essential. Too much of a nurse’s day is still spent on intermediation tasks like meal requests, room cleaning, bed adjustments etc — tasks that pull focus from patient care. That’s where Steer Concierge comes in: A bedside virtual assistant that helps patients get what they need and eliminating the non-clinical tasks on nursing staff so they can practice on top of their licensure. ✅ Patients submit requests through one simple interface ✅ Nurses are only looped in when clinically necessary ✅ Response times drop. Satisfaction goes up. Burnout goes down. The nursing shortage is a genuine challenge, but rethinking workflows can help ease the impact. Effective staffing goes beyond simply adding more nurses or adding virtual nurses—it’s about empowering and supporting the dedicated nurses you already have.