✅ Comunicación transparente: Informar a los jugadores sobre el estado del mantenimiento y los plazos de mejora. ✅ Optimización del mantenimiento: Implementar prácticas recomendadas para el cuidado del césped y la nivelación de la caja de salida. ✅ Gestión estratégica del campo: Aplicar técnicas de administración que minimicen el impacto de las condiciones del terreno en el juego. ✅ Encuestas y retroalimentación: Recoger opiniones de los golfistas para ajustar el mantenimiento según sus expectativas. ✅ Compensaciones y mejoras: Ofrecer incentivos como descuentos o mejoras en otras áreas del campo para mantener la satisfacción.

I would gather up some frequent players and explain how we plan to improve our situation. Preferably players that r your supporters and loud enough to spread the word, put them on your team and ask their helpful opinion . Explain if professional help is not readily available that u plan on calling upon the USGA OR brother GCSA in the area to help. Explain what actions u have taken and ask your local good patrons if they have further suggestions. Always make them part of your team. When good results have been achieved b sure to document what actions worked best, quickest, and cheapest. When appropriate celebrate your good results with your team and your best supporters. Always letting your best customers play a part and count team wise.

Engage regulars for feedback, identify issues, and plan improvements. Communicate actions clearly to show progress and set expectations. Essential for maintenance, especially in non-budget courses.

Complaints are actually an opportunity in disguise. In situations like this, I believe in turning feedback into a relationship builder. First, acknowledge the issue without being defensive—golfers appreciate when they’re heard. Then, over-communicate the action plan and, if possible, involve frequent players in quick feedback loops as improvements roll out. When people see that their input leads to real changes, it builds trust and loyalty beyond the game.

Invite regulars/frequents to get feedback and hear the concerns. Make a plan for improvement and understand what's not working. Clearly communicate this plan to the public so A) it is widely recognized action is being taken B) that expectations are on the page. If it's a budget course, not much can be done, but otherwise, it's an important part of maintenance.