To maintain top-notch service quality despite conflicting communication styles, establish clear guidelines that align with company standards. Conduct regular training sessions to emphasize the importance of consistent messaging. Encourage open dialogue to address misunderstandings early and create a collaborative environment. Implement standardized templates and scripts where applicable to ensure uniformity. Finally, monitor performance closely and provide constructive feedback to align the team’s communication approach with customer expectations.

By navigating the 'WHY'. The why provides direction on the mission and the vision of the practice/business. Teams can always figure the 'HOW' better themselves, when the WHY is clear!

To address conflicting communication styles while maintaining service quality: Assess styles: Use tools like DISC or Myers-Briggs to map preferences (e.g., direct vs. collaborative). Establish norms: Define clear protocols (e.g., meeting agendas, response timelines) and encourage active listening to respect diverse approaches. Train for empathy: Run workshops to build awareness of how styles impact teamwork and client interactions. Assign roles: Match communication strengths to tasks (e.g., detail-oriented team members for client reports, big-picture thinkers for strategy). Feedback loops: Hold regular check-ins to address friction early and align on client needs, ensuring consistency in service delivery. What do you think ?

Quando uma equipa apresenta estilos de comunicação diferentes e até conflitantes, os riscos são claros: desalinhamento, retrabalho e queda na qualidade dos serviços. Veja abaixo ações práticas: Estabelecer regras claras de comunicação Promover escuta ativa e respeito mútuo Padronizar processos e entregáveis Designar um facilitador neutro Focar no cliente e nos indicadores de qualidade Desenvolver competências comportamentais Realizar reuniões de alinhamento frequentes Reavaliar a composição da equipa (se necessário)