Hospitality Net

📉 Don't worry, it's just a tracking problem - marketing’s obsession with tracking In his latest piece, Martin Soler (Partner at Soler & Associates) calls out the industry’s ongoing obsession with attribution, analytics tools, and dashboard perfection, while real marketing gets sidelined. 💡Instead of chasing perfect attribution, maybe it’s time we refocus on what really drives results. Martin argues that some of the most effective marketing happens outside the dashboards, and that signals often speak louder than KPIs. What if the fuzziness in tracking is actually a feature, not a flaw? 🔗 Read the full article: https://lnkd.in/eZnUVw9V #MarketingStrategy #HospitalityMarketing #HospitalityNet

🛎️ Why is linen and uniform management still manual in so many hotels? Inventory losses. Rising laundry costs. Hours spent on tracking and reconciling. It’s a hidden drain on operations, and guest experience. Forward-thinking hotels are now turning to RFID and cloud-based solutions to: 🔹 Track every item in real time 🔹 Reduce losses and costs 🔹 Free staff to focus on guests One hotel saw: ✅ 25% lower laundry costs ✅ 30% fewer labor hours ✅ Consistently available, high-quality linen This is more than efficiency, it’s a strategic advantage. 💡 Explore how RFID is transforming hospitality operations: https://lnkd.in/e4CyJ75v HID - InvoTech & Textile Management Solutions #HotelOperations #SmartHotels #RFID #CloudSolutions

🤖 Artificial Intelligence-Driven Personalization in Restaurant Guest Experiences Joe Cilli, Assistant Dean at FIU Chaplin School of Hospitality & Tourism Management, breaks down what AI-driven personalization really means for restaurants and why it’s no longer just about remembering your birthday. 💡 What’s changing: • Menus that adapt to your taste profile, not just your last order • Personalized pricing and offers based on real-time behavior • Voice, facial, and emotional recognition shaping service touchpoints • Predictive ordering that considers your schedule, mood—even the weather • Smart tables and ambient tech enhancing in-dining personalization 🔗 Read the full article: https://lnkd.in/gHCuFV_s #RestaurantTech #AIinHospitality #FoodAndBeverage #HotelRestaurants #HospitalityNet

🚀 HN Thematics x Shiji Group: Single Provider for Seamless Data Who holds your guest data? Where is it stored? And who else can access it? For hoteliers navigating global guests, loyalty programs, and multinational cloud systems, data sovereignty has become a frontline concern, and a competitive advantage for those who get it right. 📖 Fourth article: ‘Data Sovereignty Is the New Hospitality Imperative: Why Hotels Need to Rethink Their Tech Stack Now’ by Aleksander Ludynia This article explores how unified technology can: ✅ Give hotels control over where and how guest data is stored ✅ Turn compliance into a driver of brand trust and innovation ✅ Protect the guest experience with secure, sovereign data layers 🔗 Start reading: https://lnkd.in/e5X6KhWm #HotelTech #UnifiedTech #DigitalTransformation #GuestExperience

🍽️ Five F&B Trends Bringing Diners Joyfully Back to Hotel Restaurants In his latest article, Guy Reinbold, Corporate Director of F&B at Meyer Jabara Hotels, explores how hotel restaurants can win back guests in the age of mobile ordering and dining-in. 💡 Trend highlights: • Crave-worthy menus that spark nostalgia • Smaller portions for health-conscious travelers • Local flavors that tell a regional story • Coffee as an all-day revenue driver • Smoked cocktails that elevate the experience 🔗 Read the full article: https://lnkd.in/d4bdUZDn #HotelFandB #HospitalityTrends #FoodAndBeverage #HotelRestaurants #HospitalityNet

📊Five Common Myths of Hotel Revenue Management In her latest article, Cindy Heo, Associate Professor at EHL Hospitality Business School, breaks down the five most common myths surrounding hotel revenue management and explains why it’s not just about numbers, RevPAR, or big-brand strategies. 💡 Key takeaways: • Why high occupancy isn’t always a win • Why RM shouldn’t end once the room is sold • Why small hotels need RM as much (or more) than large ones • How AI is reshaping the skills needed for tomorrow’s revenue leaders 🔗 Read the full article: https://lnkd.in/eRt2r_cj #RevenueManagement #EHL #HotelOperations

How many bookings are you losing at checkout? Cart abandonment is one of the biggest challenges in online hotel bookings, but also one of the easiest to turn into revenue opportunities. Karen Stephens' latest article, part of the Direct Booking Mastery Certification series with Revinate, takes you inside a smarter approach to recovering abandoned bookings. From SMS reminders to personalized agent calls, this how to guide shows you how to build a multi-channel strategy that turns “almost” guests into loyal ones. You will learn: ✅ Why guests abandon bookings (and how to counter it) ✅ Why email-only recovery is not enough ✅ How to combine email, SMS, and voice for up to 30% recovery rates ✅ Practical scripts, templates, and examples you can use today This is more than just recapturing lost revenue, it is about creating the kind of guest experiences that bring them back, direct. 📖 Read the Hotel cart abandonment recovery: The multi-channel playbook -how to guide here: https://lnkd.in/eA7tiCXg #DirectBookingMastery #DirectBookings #CartAbandonment #Hospitality

🎙️ HITEC Rewind: Tripleseat’s Whitney Spratt on Efficiency, Automation, and Keeping Hospitality Human At HITEC 2025, Whitney Spratt, GM of the Hotels Division at Tripleseat, shared how her team is driving record growth through word-of-mouth, customer-focused innovation, and tech that truly supports hospitality professionals. She described automation as something that should work “like a ninja” (quietly in the background) so staff can focus on what really matters: the guest. For Spratt, great tech doesn’t replace the human element but enhances it. As she put it, “You can’t remove the human element from hospitality, or it’s no longer hospitality.” 🔗 Watch the full interview here to find out more: https://lnkd.in/eYNScFMF #HITEC2025 #HITECRewind #HospitalityNetAtHITEC #LeadershipInFocus #AIInHospitality

🎙️ HITEC Rewind: Tim Hansen on the Rise of Unified Tech Ecosystems in Hospitality At HITEC 2025, Tim Hansen, VP of Sales at Agilysys, shared how the company’s 19% revenue growth is being driven by a unified software ecosystem and a growing demand among hoteliers for fewer vendors and deeper integration. He explained how Agilysys combines 35+ solutions into a single platform, helping hotels personalize guest experiences while streamlining operations. For Hansen, automation should eliminate repetitive tasks, not human interaction, so staff can focus on delivering meaningful service. The future of hospitality, he said, is about using technology to create more space for human connection. 🔗 Watch the full interview here to find out more: https://lnkd.in/eSfC2hxc #HITEC2025 #HITECRewind #HospitalityNetAtHITEC #LeadershipInFocus #HotelTech

🎙️ HITEC Rewind: Shiji’s Ryan King on Why Experience Is the New Currency in Hospitality At HITEC 2025, Ryan King, SVP for the Americas at Shiji Group, shared why guest experience is not only measurable but central to a hotel’s success. He explained how tools like the Guest Review Index (GRI) help hoteliers identify operational issues and take real-time action to improve performance. Drawing from client stories, Ryan showed how consistent feedback analysis can inform training, pricing, and profitability. While AI and automation continue to evolve, he stressed that hospitality is still a human business and reputation is built through everyday experiences, delivered by people. 🔗 Watch the full interview here to find out more: https://lnkd.in/ej99K_UM #HITEC2025 #HITECRewind #HospitalityNetAtHITEC #LeadershipInFocus #HotelTech #AIinHospitality