Synchronize service rep availability across platforms with presence APIs
In addition to the contact center agent desktop, service representatives frequently interact with multiple platforms to participate in meetings and trainings.
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Insert templates faster with email template views
With integrated record selection and email template views, finding the right email template is easier than before. -
Create beautiful email templates with enhanced email editor
With email templates, agents spend less time writing the same content repeatedly and more time helping the customers. -
New email signature features in Customer Service improve agent productivity
An email signature concludes an email with style, professionalism, and branding. -
Find email templates faster in Customer Service
Templates are a fast and easy way to send consistent, professional, preformatted email messages.
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