Your travel and hospitality enterprise needs a digital transformation to deliver a smooth journey: decode the ‘passenger genome’ to offer personalized service, sequence gene blocks for better traveler engagement, collaborate with partners for ancillary services, and improve asset management to ensure timely availability. Infosys partners with travel and hospitality enterprises to navigate business challenges and grow revenue. We modernize the IT infrastructure, reservation systems, customer service, and back office processes. Our cognitive computing algorithms shape the millennial travel experience by enabling self-service and recommending contextual offers.
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📢 Only 3 months to go until the World Aviation Festival! We can't believe how fast WAF is approaching, and we cannot wait to welcome you all to Lisbon. Expect packed stages, buzzing networking zones, live competitions, and game-changing ideas that will shape the future of aviation. 🎥 Watch the video below for a glimpse of what we have in store, and make sure to secure your ticket: https://lnkd.in/eszc6VjV
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Associate Vice President, Client Services @ Infosys | Trusted Advisor, Delivering Value, Professional Services, Travel and Hospitality
This article explores the fascinating world of flight planning, revealing how innovative strategies turn the chaos of weather shifts and airspace changes into seamless journeys—like a New York to London flight adapting to volcanic disruptions and fuel price spikes. I dive into the behind-the-scenes magic that ensures your trip takes off and lands on time, offering a glimpse into the evolving art of sky navigation. Whether you’re an aviation enthusiast or just curious about what powers your next flight, this piece highlights the thrill of crafting perfect flight paths—complete with some surprising numbers to crunch! Infosys Infosys Travel and Hospitality
In the International Air Transport Association (IATA) AGM 2025 edition, Infosys highlights how the aviation industry is undergoing its biggest transformation since e-ticketing, driven by IATA’s #ONEOrder standard. “The airlines winning today aren't just adopting ONE Order, they're leveraging it to redefine customer experience,” Infosys shares about how airlines can transform. As legacy systems give way to modular order management, Infosys is enabling airlines to unlock agility and reduce disruption costs. The article also features how modern airline retailing is evolving, moving beyond ancillaries to dynamic, data-driven experiences that span the complete passenger journey. At the core of this shift is #InfosysTopaz, our AI-first platform powering predictive operations, intelligent automation, and hyper-personalization. Discover how Infosys is helping airlines unlock new value across the ecosystem in the full article, here: bit.ly/4eHKQdB #IATAAGM2025 #InfosysTravelandHospitality #DigitalTransformation #ModernRetailing Ashiss Dash I Mitrankur Majumdar I Kumar Paramasivam I Samik Ghatak I Parag Walve I Swapnil Patil | Manish Mathur | @shariff jaffar | Navin Rammohan I Madan Gopal S.P. I Rashi Garg I Mitali Yenprediwar
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🎥 Highlights from the Infosys x Handelsblatt Executive Salon in Frankfurt on 1st July. We gathered with senior leaders to explore a topic that’s moving fast up the boardroom agenda: The Autonomous Enterprise – How AI Agents Can Become Strategic Co-Deciders. The conversation went beyond tech — diving into what it really takes to embed AI into core business processes and what it means to build trust in AI as a partner, not just a tool. 🎬 Catch the highlights and hear what our speakers had to say about the future of AI and enterprise leadership. #DigitalTransformation #AgenticAI #InfosysEurope #InfosysGermany #InfosysxHandelsblatt Arlene Buehler | Jens Hachmeister | Susan Linden | Dr. Harald Gunia | DB Cargo | Deutsche Börse | Lufthansa Group | Infosys Consulting
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Global Head - Travel & Hospitality, Professional Services and Enterprise Sustainability
The Future of AI in Aviation
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“Discussing Global Capability Centers (GCCs), how are you deploying capabilities? Are you adopting an industry-focused or shared service approach?” Iain Fisher of ISG (Information Services Group) posed these and other insightful questions to Infosys’ Mitrankur Majumdar and Anand Santhanam at the European Executive Providers Summit (EEPS). The unique sourcing industry event, designed to foster relationship-building and knowledge-sharing between ISG’s most senior advisors in Europe and the select providers, featured our leaders reflecting on global trends, AI capabilities with #InfosysTopaz, #GCC, cross-industry learnings, and more. Don’t miss their interesting perspectives.
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Sabre Corporation’s consistent pursuit of cutting-edge technologies to innovate travel and enhance customer satisfaction places an emphasis on research and development. Through its partnership with Infosys, they’re driving significant impact. This article in CIO(.)com highlights how Sabre, which works with more than 400 airlines and 50,000 travel agencies, is streamlining complex travel ecosystems. From dynamic pricing and availability to seamless multi-modal bookings, generative AI is at the core of transformation. Delve into the integrated partnership between Sabre and Infosys to understand how, as digital travel accelerates toward a trillion-dollar market, AI is powering the shift from complexity to clarity. Read the full article: bit.ly/4lhGmx4 #AIFirstPossibilitiesTakeFlight #EnterpriseAI #AIforAviation For more information on Enterprise AI for Aviation capabilities - infy.com/46sN2Uj Ashiss Dash | Mitrankur Majumdar | Kumar Paramasivam | Samik Ghatak | Malvika Bhandari | Navin Rammohan | Madan Gopal S.P. | Abhishek Kumar Jha | Rashi Garg | Mitali Yenprediwar
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Last night, at the latest Infosys and Handelsblatt Executive Salon in Frankfurt, leaders and experts gathered to explore what it means to move towards The Autonomous Enterprise – where AI agents evolve from support tools to trusted strategic co-deciders. Key takeaways on this transformation: 🔹 Leadership reimagined: When AI makes decisions, who holds responsibility, and how must leadership adapt? 🔹 Embedding impact: How do organisations go beyond pilots to integrate AI deeply into scalable, core processes? 🔹 Building trust in AI: Turning the “black box” into a reliable partner for employees and leadership alike. The conversations brought to light the opportunities and challenges of leading enterprises into a future powered by autonomy and AI. 🗣️ How do you see leadership evolving as AI takes on more decision-making roles in organisations? Join the dialogue and share your thoughts. 💬 #DigitalTransformation #AgenticAI #InfosysEurope #InfosysGermany #InfosysXHandelsblatt Arlene Buehler | Jens Hachmeister | Martin Benninghoff | Nicole Bastian | Susan Linden | Dr. Harald Gunia | Andrea Hendrickx | Jay Nair | Swastik PATRA
Just wrapped up an enriching experience at the International Air Transport Association (IATA) Offer & Order Forum 2025 in Geneva! It was inspiring to be part of a global gathering where industry leaders, innovators, and tech partners came together to share progress, challenges, and bold ideas shaping the future of airline distribution and retailing. The discussions around Offer & Order transformation were not just insightful but also reaffirmed how critical collaboration is for success. Truly grateful for the opportunity to learn, connect, and contribute. Looking forward to building on these conversations and driving value for the #aviation ecosystem! #EnterpriseAIForAviation #airlinedistribution #offerandorder #strategicpartners Ashiss Dash Mitrankur Majumdar Kumar Paramasivam Sreejith Babu Samik Ghatak Vijay Khanna Ramachandran Swapnil Gharat Shubham Aggarwal Boniface Justin Naickar Manish Mathur Madan Gopal S.P. Rashi Garg Mitali Yenprediwar
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Exhilarating experience to represent Infosys at IATA (International Air Transport Association)! 🛫An inspiring meeting with brilliant minds who are collectively shaping the future of the airline industry. 🛬As a consumer, when I think about the immense potential for technology to transform the entire value chain of aviation, IATA and its think tank with contributions from industry-leading partners are where the most forward thinking answers emerge. 🛫The industry’s future is clearly leaning toward "One Digital, One Identity",a single source of truth for travelers that ensures seamless, secure, and personalized journeys across airports, cities, countries, and continents. 🚀And on the lighter side;Madrid is just stunning ! This capital city beautifully blends rich Spanish heritage with a vibrant, modern cosmopolitan spirit. Grateful for the experience and the energy this city brings! #Aviation #DigitalIdentity #IATA #Infosys #AirlineInnovation #Madrid #FutureOfTravel Mitrankur Majumdar Kumar Paramasivam Samik Ghatak Sreejith Babu Boniface Justin Naickar Manish Mathur Rashi Garg Mitali Yenprediwar