Tryin To Get Sh*t Done: Navigating the Customer Compass

Lead-in: “In the delicate dance of customer relations, J.A.Q discovers that while the customer may not always be right, their compass always points to something worth understanding.”

Scene: An office setting resembling a navigator’s deck. J.A.Q is depicted as a captain, steering a ship’s wheel, with a customer standing next to him, holding a compass that’s spinning erratically. The customer looks frustrated, possibly misinformed or in a bad mood. Around them are other team members, each with their navigation tools, trying to chart a course based on the customer’s erratic compass.

Dialogue:

• Customer (frustrated): “I don’t care about the technicalities! I just want it to work the way I imagined!”
• J.A.Q (calmly navigating): “I understand your concerns. Let’s steer towards a solution that aligns with your vision and is technically feasible.”
• Team Member 1 (whispering to another): “His idea defies the laws of physics.”
• Team Member 2: “But there’s a kernel of innovation in his madness.”
• J.A.Q (thought bubble): “The customer’s compass may not always point north, but it’s our job to chart the course correctly.”
• Customer (calming down): “I just want it to be impactful and user-friendly.”
• J.A.Q: “Impactful and user-friendly, it is. Let’s find a course that gets us there without sailing off the edge of the map.”

J.A.Q Notes:

• This panel portrays the challenges of working with customers who may have unrealistic or uninformed expectations, emphasizing the skill needed to respect and understand their viewpoint while guiding them toward a practical solution.
• J.A.Q’s role as the captain symbolizes his responsibility to navigate these tricky waters, ensuring that the customer’s voice is heard and respected but also tempered with realism and expertise.