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  2. Shared Services

Shared Services

How do standard operating procedures (SOPs) boost efficiency in shared services?

25 contributions 4 months ago

Learn how standard operating procedures (SOPs) can help you reduce costs, improve quality, and increase customer satisfaction in shared services.

Shared Services

How can shared services manage customer feedback and complaints in a timely and professional manner?

23 contributions 4 months ago

Learn how to handle customer feedback and complaints effectively as a shared service provider, with tips on empathy, process, communication, improvement…

Shared Services

How can SSC adapt to changing customer needs and expectations in a dynamic environment?

28 contributions 4 months ago

Learn how to adapt to customer needs and expectations in a dynamic environment as a shared services center. Follow these five tips to deliver value to your…

Shared Services

How do you incorporate feedback and improvement suggestions into your shared services dashboard and reports?

26 contributions 4 months ago

Learn how to incorporate feedback and improvement suggestions into your shared services dashboard and reports to deliver value, efficiency, and quality.

Shared Services

What are the key success factors for implementing shared services?

52 contributions 3 months ago

Learn the key success factors for implementing shared services in your organization, based on best practices and lessons learned from successful cases.

Shared Services

How do you incentivize and reward shared services providers for meeting or exceeding SLAs and KPIs?

28 contributions 4 months ago

Learn best practices and examples of how to motivate and reward shared services providers for meeting or exceeding SLAs and KPIs.

Shared Services

What are the main challenges and risks of implementing and operating SSC?

28 contributions 2 months ago

Learn about the benefits and challenges of setting up and operating a Shared Services Center (SSC), and how to overcome them.

Shared Services

What are the best practices for managing talent and culture in SSC?

32 contributions

Learn how to manage talent and culture in shared services centers (SSCs) with these six best practices that can help you reduce costs, improve quality, and enhance…

Shared Services

What are the key performance indicators (KPIs) and metrics for measuring SSC success?

33 contributions

Learn how to use objectives, KPIs, metrics, reporting, and feedback to evaluate and improve your Shared Services Center performance.

Shared Services