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Learn the basic process mapping symbols and meanings, how to create a process map, and how to update and maintain your process maps over time.
Learn what FMEA and PDCA are, how to use them together, and how they can help you prevent and correct quality failures and risks in your projects.
Learn what are the benefits and limitations of applying the 80/20 rule to quality improvement, how to create a Pareto chart, and tips and examples for using it.
Learn how to use affinity diagrams to organize and group risks into categories and themes, based on their similarities and relationships. Find out how to prioritize…
Learn about the best tools and techniques for designing and maintaining visual boards that help you improve quality, communication, and collaboration in your…
Learn the common symbols and meanings used in process mapping, and how to use them effectively to document and communicate your business processes.
Learn how to collect and analyze VOC data from different channels and platforms using quality improvement tools.
Learn how to measure the impact of your solutions using quality improvement tools. Follow a simple four-step process to monitor and evaluate your changes.