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Learn how to deal with communication barriers, time management issues, group dynamics problems, ethical dilemmas, and facilitation skills in online group work.
Learn how to improve your well-being, performance, and outcomes as a human service worker by developing and maintaining professional competence and standards.
Learn how to balance stakeholder expectations and evaluation standards in your program evaluation with these practical tips.
Learn the best strategies for helping human service clients cope and thrive by fostering resilience and well-being in them.
Learn how to use evaluation results to improve your human service quality and accountability. Find out tips on evaluation models, communication, stakeholder…
Learn about some tools and resources that can help you measure and improve the impact of your human services interventions on your clients' well-being.
Learn about the common types of crisis that human service workers encounter and how to use crisis intervention skills to provide support and intervention.
Learn how to evaluate the effectiveness and outcomes of peer support programs and services for mental health and substance abuse recovery.
Learn how to support your clients in achieving their goals and overcoming their challenges by promoting their skills, knowledge, and confidence.
Learn how to develop and maintain a professional identity as a human services worker with these tips on role, scope, learning, diversity, ethics, and self-care.
Learn how to engage diverse stakeholders in your program evaluation with these tips and strategies. Improve your services, impact, and value with stakeholder…
Learn how to create a work culture that supports people with mental health and substance abuse issues to live well. Discover tips on collaboration, diversity…
Learn some strategies to avoid burnout in human services, such as identifying stressors, practicing self-care, seeking social support, and more.
Learn the best tools and strategies for documenting case notes in human services, based on SOAP, SMART, and DAP principles. Improve your case management skills with…
Learn how to use motivational interviewing to help parents set realistic goals for their children, and overcome common barriers and pitfalls.
Learn how to adapt your leadership style and role to different groups and communicate and advocate for human service issues and needs.
Learn some effective techniques for building rapport and empathy with your clients in online or phone sessions as a human services professional.
Learn how to manage your mental health and well-being as a human services worker who helps people affected by trauma and violence.
Learn how to handle confidentiality and privacy issues with service users in human services, and how to build trust and rapport.
Learn how to streamline your workflow, optimize your productivity, and enhance your quality of care with some effective case management tools and software for human…
Learn how to plan and implement psychological first aid (PFA) and debriefing in your human services organization with these tips.
Learn some effective coping strategies for dealing with vicarious trauma, the emotional impact of witnessing the suffering of others, as a social worker.
Learn what client resistance is, why it happens, and how to respond to it. Incorporate client feedback and preferences into your service plan.