Claims are the moments that define trust between insurer and customer. Getting them right matters. Aviva set out to make those moments easier by rethinking complex claims processes with the help of AI. Partnering with the firm and QuantumBlack, AI by McKinsey, they built and embedded smart tools across the claims journey, strategically and at scale. The impact? Happier customers. Empowered teams. And one of the UK’s leading claims operations. Learn how they made it happen: https://mck.co/4eNmqzw
Using AI to simplify claims truly builds trust and satisfaction.
Does AI become a threat to McKinsey and its bright minds ?
Building 80+ AI models, investing 40,000+ hours in employee training, and achieving a 7x boost in Net Promoter Score reflects not just digital innovation—but a strong commitment to people and performance. A great example of how upskilling + AI can unlock real business value and customer satisfaction. 👏
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