Chris Donato’s Post

Had an incredible time at Showcase Sydney this week. Felt great to be back in front of a packed room - high energy, full house, and a ton of conversations with customers throughout the day. It was a privilege to be on stage with Adrian McDermott and Mozhdeh Rastegar-Panah to introduce what we’ve been building: 👉 The Zendesk Resolution Platform: purpose-built for AI-powered service that actually delivers results. Here’s the truth we talked about: 👉 Your customers don’t care how efficient your back end is. 👉 They care about one thing - Did you solve my problem, and did you do it fast? Too many AI solutions are stuck automating tasks. We’re focused on driving real resolutions, with a full system of AI agents, orchestration, knowledge, QA, governance, and measurement. And we're aligning our pricing model to it. Outcome-based pricing isn’t a soundbite - it’s live. Right now. We’re leading the shift to Agentic AI that’s actually designed for service. It’s not about AI for AI’s sake, it’s about helping teams get to the right outcome, every time. Huge thanks to the Zendesk APAC team Mitch Young, our customers, and our partners for making it a big moment. Let’s keep it going. #AgenticAI #CustomerExperience #ZendeskAI