I’m thrilled to announce that Janelle Estes and I just wrote a book to help you on your journey to a more customer-centric culture in your organization. We’re living in an age where customers are in control, yet we’re simultaneously losing touch with them. Big data is everywhere but it’s no substitute for understanding what’s going on inside the heads of your customers. That’s why human insight is critical for the success of businesses today. User Tested: How the World’s Top Companies Use Human Insight to Create Great Experiences, User Tested comes out February 15th, if you’re interested in reading the book, you can pre-order your copy here: https://lnkd.in/gQQ8isUb #usertesting #userfeedback #UX #uxuidesign #uxresearch #humaninsight #userempathy
Looks interesting! Congrats to you both 👏🏻
Congratulations Janelle Estes and Andy MacMillan wait to get hold of a copy.
Wow
Sounds like a winner. I look forward to reading it.
Well done!
Congratulations Andy MacMillan and Janelle Estes! Very exciting.
Congratulations Andy. You said it right that human insight is critical for the success of businesses today. I eluded in my book Creating Business Agility and now built AI based Customer centric business and named it Centriqe.AI. https://www.amazon.com/Creating-Business-Agility-Convergence-Competitive/dp/1118724569
Wow! Congrats!!
Looks great Andy MacMillan !
Enterprise Sales, Strategic Account Management, Team Leadership, Growth and Renewals, C Level Relationship Building, Trusted Advisor
3yCongratulations Andy. Looking forward to reading!