Key takeaways

- [Instructor] Thanks, Ximena. (soft music) You can find more from Ximena on her website at ximenavengoechea.com, on Twitter @xsvengoechea, and on Medium at xsvengoechea.medium.com. And you can find her book, "Listen Like You Mean It," on Amazon, Audible, bookshop.org or wherever you get your latest reads. Now let's recap this lesson's key takeaways. One, presence of mind and conversation builds trust and rapport. Lack of presence communicates disinterest and patience and unreliability. Beyond trust-building, strong presence comes with the utility of greater information gathering. Two, there are three key skills of presence, self-awareness, trust, and patience. Three, labeling is the articulation of your emotions. Articulation leads to awareness, understanding, and control. Four, body language and nonverbal cues make up a large part of the way you communicate and how others perceive you. Receptive body language comes…