From the course: Salesforce Business Analyst Cert Prep
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Business process-mapping practice question walkthrough - Salesforce Tutorial
From the course: Salesforce Business Analyst Cert Prep
Business process-mapping practice question walkthrough
- [Instructor] Now we have made it to the practice question walkthrough for business process mapping. As a reminder, I like to do these so then you guys, as the listeners of this course, can understand the structure of a question, what types of things might show up on questions. This is not a question that you'll find on the exam. I have made these myself. And then also the process of how I would think through answering the questions, which I find super useful. First question, you are a business analyst on a very complex project. You are looking for a business process map that has the capability to move between a few different processes and show how they're related to another. Version control is also very important to this client. Which type of map fits the scenario? A, entity relationship diagramming, B, universal process notation, C, value stream? So feel free to pause the video to think through this a little bit more. I will be giving you the answer in a couple of seconds. All…
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Contents
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Introduction to business process mapping38s
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Process mapping4m 14s
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Detailed process map5m 23s
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Diagramming essentials4m 55s
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Vision, values, methods, obstacles, and measures (V2MOM)11m 24s
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Universal process notation12m 7s
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Suppliers, inputs, process, outputs, and customers (SIPOC)6m 32s
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Value stream10m 57s
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Entity relationship diagraming3m 35s
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Gap analysis4m 10s
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Business process-mapping key terms not covered thus far3m 12s
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Business process-mapping practice question walkthrough4m 48s
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