Salesforce AI Fundamentals
With Emily Call and Jeremy Call
Liked by 15 users
Duration: 1h 50m
Skill level: Beginner + Intermediate
Released: 5/7/2025
Course details
Discover the latest AI capabilities of Salesforce, the world’s most widely used CRM platform. In this course, experts Jeremy and Emily Call explore the fundamentals of predictive and generative AI, and how they surface in the context of Salesforce. Get up and running with Einstein, Salesforce's AI model, and learn how to leverage its unique features and characteristics. Find out how Einstein interacts with Salesforce objects, leads, opportunities, and cases, as you learn more about the scope of what AI can accomplish. Along the way, Jeremy and Emily explore key ethical considerations, data governance for Salesforce and Einstein, and how to get started writing your own AI prompts.
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Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone
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