From the course: Project Management: Technical Projects
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Solution: Using AI
From the course: Project Management: Technical Projects
Solution: Using AI
- In the last video, I shared the following problem around deploying artificial intelligence. After performing considerable research and incurring notable costs, a company installed an AI driven chat bot in their website and nobody used it. Considering the content of this course, what do you believe the problems were with the project that developed and installed the chat bot? One of the primary concerns with this project is best summed up by Amit Ray, the author of "Compassionate Artificial Intelligence". He said, "As more and more artificial intelligence "is entering into the world, "more and more emotional intelligence "must enter into leadership." We've frequently discussed the human factors associated with technology solutions, including the importance of focusing on customer experience rather than just technical support. The customers who rated the company's help desk highly cited two reasons for their satisfaction, getting the correct answers quickly, and the informal hints and…
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