From the course: Project Management: Technical Projects
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Separating services from the technical tool
From the course: Project Management: Technical Projects
Separating services from the technical tool
- Let me tell you a story. I have an elderly relative who tripped and fell. It scared her enough that she decided to get a fall alert necklace. As I discussed this purchase with her, the differences between a technical tool and a service became evident. She purchased a service that is delivered in part by a device, the technical tool she wears around her neck. The device is designed to alert the service provider when a jolt to the necklace may indicate a fall. Once activated, a sound is emitted from the necklace. So if the jolt isn't from a fall and help isn't needed, you can deactivate the device. Should the device not be deactivated, the service provider will contact emergency services to have them respond to her home and help. While I was reassured that she has this safety net, if something should happen to her, I believe what she purchased has limited service for her needs. The service could have involved a more sophisticated piece of hardware that allowed them to talk with my…
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