From the course: Nano Tips for Resolving Conflict with Shadé Zahrai
Addressing difficult behavior during conflict
From the course: Nano Tips for Resolving Conflict with Shadé Zahrai
Addressing difficult behavior during conflict
- Are you tired of conflicts escalating instead of resolving? This winning strategy can help you diffuse tensions in no time. The secret lies in these three steps. Acknowledge the behavior causing the conflict by saying, "When you." Express your thoughts and feelings on the situation with, "I". Foster understanding and collaboration by asking, "Can you help me understand?" For example, "When you raised your voice, I felt disrespected and dismissed. Can you help me understand why you felt the need to do so?" Or "Can you help me understand what was going on for you?" This non-judgmental and respectful approach is based on the book "Crucial Conversations," and it can help you tackle tough conversations and achieve positive outcomes. So give it a try and watch those crucial conversations transform into successful collaborations.
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