From the course: Engaging and Retaining Gen Z with a Skills-First Approach
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Identifying trust disparities
From the course: Engaging and Retaining Gen Z with a Skills-First Approach
Identifying trust disparities
- Harry is 25 and disheartened. While on a series of client phone calls explaining his company's advanced digital marketing solutions, the activity tracking software installed on his computer registered him as inactive for over two hours. His Gen X boss challenged him about it. Harry enjoys his work, describing the benefits of cutting-edge tech to prospects and customers. He likes his peers. But his boss neither trusts him nor understands the sophisticated technologies, which undermines his enthusiasm for his work and makes him think about moving on. It's important for leaders and managers to use empathy skills to understand the negative impact of monitoring and other untrusting behavior on employees, since Harry is far from alone. In 2018, Gartner surveyed 239 large corporations. More than half were monitoring their employees in non-traditional ways. Moreover, 80% of companies were expected to be using similar…
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