From the course: AI Solutions and Techniques for Help Desk Operations

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Tools and platforms for implementing predictive analytics

Tools and platforms for implementing predictive analytics

From the course: AI Solutions and Techniques for Help Desk Operations

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Tools and platforms for implementing predictive analytics

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- [Instructor] In the last session you discovered ways to leverage forecasting and decision making. In this video you'll consider some of the tools and platforms for implementing predictive analytics so you can make the right decision for your help desk. The difference in tools and platforms is defined mostly by their scope, functionality, and how they are used. Tools are specialized software or utilities that typically focus on specific tasks within a larger work process. Platforms, on the other hand, are more comprehensive programs that include a collection of tools, frameworks, and services to complete a workflow or process from beginning to end. Examples of tools include Tableau, a BI tool, or business intelligence tool, which is typically used to visualize and analyze data, in this case for help desk trends, such as ticket volumes, resolution times, customer satisfaction scores, and agent performance metrics. UiPath, which is an automation tool, automates repetitive help desk…

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