Denver, Colorado, United States
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Elaine Williams Consulting Services, LLC

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With a decade at the helm of Elaine Williams Consulting Services, LLC, our team…

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Articles by Elaine

  • Do you create friction for your customer?
    Sep 15, 2014

    Do you create friction for your customer?

    Do you make it easy for customers to do business with you? Think about these points below and ask yourself..

    2 Comments

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Experience & Education

  • Elaine Williams Consulting Services, LLC

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Volunteer Experience

Projects

  • MetLife Partnership - Acquisition

    Purchased interest and management control of 26 assets and 6 parcels of land in a partnership with MetLife. Assimilated and launched 26 properties on UDR operating platform within seven days and trained all new teams within 30 days.

  • Growth Market Acquisition

    Acquired 13 communities with 4,558 apartment homes in growth markets of New York City, Boston, San Francisco, Marina Del Rey, and Anaheim at a total cost of approximately $976.3M.

  • New Construction Development

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    Collaborate with Development to plan community construction, amenity creation, and unit configuration. Set pricing, hire staff, create pro-forma, marketing plan, and set up operations, leasing, and service. Lease up and manage property to stabilized occupancy (93% - 95% leased). All communities were in emerging markets and typically the first developments in those sub-markets.
    Properties Built:
    - Stadium Village (Surprise, AZ)
    - Belmont Apartments (Dallas TX)
    - Savoye…

    Collaborate with Development to plan community construction, amenity creation, and unit configuration. Set pricing, hire staff, create pro-forma, marketing plan, and set up operations, leasing, and service. Lease up and manage property to stabilized occupancy (93% - 95% leased). All communities were in emerging markets and typically the first developments in those sub-markets.
    Properties Built:
    - Stadium Village (Surprise, AZ)
    - Belmont Apartments (Dallas TX)
    - Savoye (Addison TX)
    - Savoye2 (Addison TX)
    - Fiori at Vitruvian Park (Addison TX)

  • UDR Electronic Operating Platform- Best in class

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    - Plan strategy, and create & implement self-service operating platform.
    Results:
    - 85% national customer adoption rate for online payments and service requests across a 55,000 unit portfolio
    - 90% customer adoption rate for online renewals with 1,200-1,900 renewals signed per month
    - 49+% customer adoption of online leasing within 6 months
    - Social Portal created financial leverage by increased resident satisfaction, and increased resident retention with a self-service…

    - Plan strategy, and create & implement self-service operating platform.
    Results:
    - 85% national customer adoption rate for online payments and service requests across a 55,000 unit portfolio
    - 90% customer adoption rate for online renewals with 1,200-1,900 renewals signed per month
    - 49+% customer adoption of online leasing within 6 months
    - Social Portal created financial leverage by increased resident satisfaction, and increased resident retention with a self-service approach allowing residents to participate in social functions and create friendships
    - Increased NOI by creating time efficiencies and enhanced metrics via implementation of an industry-first mobile maintenance device

  • Realignment Disposition

    -

    Responsible for the smooth disposition and hand off of data, and site communications in a $1.71B disposition of 25,684 apartment units & 86 properties to Bell Partners and DRA Advisors.

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