Need help with two-step verification
Are you experiencing issues with two-step verification in Sales Navigator?
Two-step verification (2SV) is a type of multi-factor authentication (MFA) that involves two separate steps to verify your identity. For LinkedIn, you'll be asked to enter your account password as the first layer of verification and a pin code as the second layer of verification. The pin code will be sent to your phone (using SMS or an authenticator app) that you'll then use to access your LinkedIn accounts. Two-step verification can greatly reduce unauthorized access to most accounts by identifying new or unknown computers or devices.
LinkedIn requires that every Sales Navigator user enables two-step verification on their individual LinkedIn account to help secure their accounts and data.
Please review these frequently asked questions to learn more about two-step verification in Sales Navigator.
Important to know
From mid-April 2025, it's required that users turn on two-step verification to access Sales Navigator across desktop and mobile.
LinkedIn requires that all Sales Navigator users enable two-step verification on their individual LinkedIn accounts for all Sales Navigator Core, Advanced, and Advanced Plus plans unless your account uses Single Sign-On (SSO).
Important to know
Two-step verification doesn’t impact the initial activation of a Sales Navigator license, as it's not required during the first-time setup. However, users will be required to enable two-step verification 14 days post-license activation.
Two-step verification helps prevent account takeovers by bad actors, which risk the security of our customers' account data and restricts their access to LinkedIn products. It’s essential that LinkedIn implements measures to ensure customer data remains secure and less susceptible to account takeovers.
Desktop and mobile platforms require two-step verification for Sales Navigator. Currently, two-step verification isn’t required for Sales Navigator Embedded Profiles or Embedded Experiences.
If you have already set up two-step verification on your LinkedIn account, you’re not required to take any additional action at this time. If you haven’t turned two-step verification on, you’ll see a prompt in Sales Navigator to turn on two-step verification. You can do so in your settings.
Important to know
From mid-April 2025, it's required that users turn on two-step verification to access Sales Navigator across desktop and mobile.
Related tasks
Two-step verification requires two separate steps to verify your identity. For LinkedIn, including Sales Navigator, Recruiter, and Campaign Manager, you'll be asked to enter your account password as the first layer of verification and a pin code as the second layer of verification.
You can use any authenticator app from your app store. For example, Microsoft Authenticator or Google Authenticator.
You’ll continue to be prompted to set up two-step verification. You won’t be able to access Sales Navigator without first enabling two-step verification.
No. Each individual Sales Navigator user must turn on two-step verification on their account.
You can turn off two-step verification, however, this will restrict your access to Sales Navigator. Turning your LinkedIn.com account two-step verification on and off won’t impact access to your LinkedIn.com account.
Related tasks
No. Two-step verification is triggered only when LinkedIn can't recognize the device that you're signing in from. For example, a new device, new browser, or an active VPN connection.
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Yes. Turning on two-step verification shouldn’t impact System for Cross-Domain Identity Management (SCIM) usage.
You can check your current setup in your account settings at any time.
You’re all set. Two-step verification applies to your Linkedin.com, Sales Navigator, Recruiter, and Campaign Manager accounts.
You can select from two options: phone number (SMS) or an authenticator app.
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Yes. From mid-April 2025, if you have not yet configured two-step verification, you'll be prompted to do so when logging into the Sales Navigator mobile app.
No. If your company already has its own Multi-Factor Authentication enabled, then you don’t need to enable two-step verification for Sales Navigator.
No. You don’t need to enable two-step verification if you have Single-Sign On (SSO) enabled as Sales Navigator will detect your SSO.
Yes. You’ll still receive email alerts for in-product notifications if you haven’t enabled two-step verification.