OpenTable

Do you ever wish you had a personal concierge? We did, and so we built one. Introducing Concierge, OpenTable’s new AI dining assistant that delivers instant insights for 60,000+ restaurants, right in the booking flow. Embedded directly on restaurant profiles, Concierge acts like a trusted friend who has been to every restaurant, ready to answer questions in seconds, like whether the restaurant has outdoor seating, can make dietary accommodations, is good for a big group, and much more. OpenTable data shows that 54% of diners research before booking, and many abandon a reservation if they can’t easily find the information they need. And that’s where Concierge can help, empowering diners to book with confidence while helping restaurants fill seats. As an early adopter of AI in the reservations space, we’re excited to see how this technology can be used to create a smarter, more informed experience for diners while helping restaurants connect with guests who are ready to book. Learn more about Concierge and see it in action: https://lnkd.in/edxWbNSe

Big news from the Tonic kitchen! We just plugged straight into OpenTable. Restaurants can now see reservation profiles and POS data side by side. That means smarter menus, faster turns, and guest experiences that feel truly personal. What you will love: • A single view of spending habits and menu favorites • Data-driven prompts for upsells and table timing • Insights that turn first-time diners into regulars The integration is live NOW! Ready to learn more? https://bit.ly/44vNdf4 #TonicPOS #OpenTable #Restaurant #Tech #GuestExperience #POS #Data

Our CEO Debby Soo took to Fast Company to share her thoughts on AI's impact to the hospitality industry. TLDR: The future of hospitality isn’t a trade-off between high-touch service and high-tech tools; it’s a blend of both. Read the full article: https://lnkd.in/g9s2J7S8

What do you get when you ask some of the country’s best chefs who they’d like to collaborate with? Friends in Town, the newest dining series from OpenTable x Visa that gives eligible Visa credit cardholders* the chance to experience the culinary camaraderie that happens when chefs bring their talented friends into the kitchen for one-night-only dinners. Check out the lineup for cities coast to coast, and keep an eye out as more pairings are announced on a rolling basis: https://lnkd.in/evY3rqvw *Terms and conditions apply.

At his acclaimed Philadelphia restaurant Pietramala, chef Ian Graye is redefining what plant-based dining can be. In the latest episode of Meet Me At, Graye welcomes James Beard Award-winning chef Erick Williams behind the scenes to talk about inspiration, legacy, and the art of timing in the dining room. It’s a conversation about more than just food—it’s about building something that lasts. Tune into the full series to see more conversations between rising stars and industry leaders. Watch the full series: https://lnkd.in/eMjyMKam

AI in hospitality isn’t just a buzzword—it’s driving real, measurable impact. For our latest webinar, OpenTable partnered with Slang AI and DineAmic Hospitality to host a panel featuring Alexios Milioulis (VP of Marketing, DineAmic Hospitality), Alex Sambvani (CEO, Slang AI) and Sagar Mehta (CTO, OpenTable) that explores how voice AI is being put to work in restaurants right now—and the results speak for themselves: • Over 725 hours of staff time saved • 98% guest satisfaction on phone interactions • 31% increase in reservations By automating routine tasks like phone bookings, restaurant teams can focus more on what matters most: delivering exceptional in-person experiences. And that’s just the beginning… Watch the webinar here: https://lnkd.in/dmEd_PNy #OpenTable #SlangAI #RestaurantTech #HospitalityInnovation #VoiceAI #AIInHospitality #DineAmicHospitality

Running a restaurant is never just about food—it’s about identity, passion, and grit. In the new OpenTable series Meet Me At, industry legends visit the kitchens of rising-star chefs to explore how they’re redefining their local dining scenes. First up: James Beard Award-winning restaurateur Ellen Yin visits Philadelphia’s Mawn to chat with chef/owner (and recent James Beard Award winner!) Phila Lorn and owner/operator Rachel Barag about what it takes to build a truly unique restaurant in today’s world. Watch the full series: https://lnkd.in/eCWmY-3n

Now live in Australia: Voice AI integrations for OpenTable partner restaurants. We know how busy service gets—missed calls can mean missed bookings, and your team can’t always drop everything to answer the phone. That’s where Voice AI comes in. This new integration helps restaurants: • Capture phone bookings 24/7, even when staff are unavailable • Drive up to a 31% increase in reservations • Deliver a smoother guest experience—with satisfaction scores as high as 98% • Free up staff to focus on delivering great in-person hospitality It’s smart tech that works behind the scenes—so your team can stay focused out front. Learn more about how Voice AI is helping restaurants across Australia: https://lnkd.in/eEs2_xh9 #OpenTable #VoiceAI #RestaurantTech #HospitalityInnovation #ReservationSolutions #AUSRestaurants

Last week, we teamed up with Hawksmoor co-founder/CEO (and OpenTable’s Advisory Board member!) Will Beckett to host the first-ever Hawksmoor x OpenTable’s Summer Social at the restaurant group’s stunning Wood Wharf location. We celebrated the inspiring people who are shaping the UK dining scene whilst sipping on bespoke cocktails, eating delicious food and listening to a live Cuban band. A huge thank you to those who joined us—our restaurant partners, industry friends, and new connections. And a special congratulations to the National Restaurant Awards nominees that were in attendance; it was a treat to toast you in person. Here’s to more unforgettable nights, meaningful connections, and a season full of great food and even better company! #OpenTable #NationalRestaurantAwards #Hospitality

It’s patio season, so it’s time to unveil OpenTable’s 2025 Top Restaurants for Outdoor Dining. From scenic rooftops and charming patios to breezy waterside escapes, this year’s list showcases the most sought-after spots across the country. Explore the list and start planning your summer dining: https://lnkd.in/evGVZYvN