Promote a culture of open dialogue where both teams can share insights. Utilize visual aids like flowcharts to illustrate complex ideas, and create a shared glossary of terms. Regular cross-functional workshops can also foster understanding and collaboration.

People process information through context and relevance. Map your needs to their mental models — what makes their work easier or more efficient? Avoid abstract goals; tie every requirement to a clear impact on user experience or system resilience. IT teams thrive on clarity and purpose, so frame requests as puzzles they’re uniquely suited to solve: 'How would you approach ensuring zero lag during a sudden surge?' Collaboration becomes an intellectual partnership. Show curiosity about their challenges — ask, 'What would make this smoother for your team?' Respect their expertise and signal their input shapes the outcome.

It is crucial for long-term IT support that IT people is able to understand the business, how it is running as a process, and how it is running in terms of IT systems. So, IT should fully understand the business, and all of the terminologies and its arrangements. There shouldn't be any fintech jargon with IT.

To bridge the gap between financial jargon and IT language, start by using simple, concise terms. Avoid finance-specific acronyms unless they're widely understood. Take time to understand the tech concepts your IT team uses; ask clarifying questions when needed. Use analogies that relate to finance, making complex topics relatable. Schedule regular check-ins to align on project goals, ensuring both teams are on the same page. Document discussions and decisions in plain language for future reference. Encouraging an open dialogue fosters collaboration, reduces misunderstandings, and drives innovation.

La actualización ya no es una opción sino una necesidad, se debe estar a la vanguardia de las tendencias del mercado e invertir en la capacitación de tu equipo, sino hablan el mismo lenguaje entonces no podrán entender los objetivos y la visión de la misma en términos actuales.