A while ago, our tech product fell behind schedule. Instead of avoiding tough conversations, we chose radical transparency—we explained the delay, shared a realistic timeline, and aligned expectations. But words weren’t enough; we offered solutions, adjusting scope and proposing interim releases to show progress. Most importantly, we acknowledged stakeholders’ frustrations, reinforcing our commitment to quality over speed. The result? Instead of losing trust, we strengthened it. Delays happen, but handling them with honesty and a solid plan makes all the difference.

When handling disappointed stakeholders due to project delays, I focus on: 1. Transparent communication: Clear explanations and revised timelines. 2. Offering solutions: Interim measures to mitigate impact. 3. Showing empathy: Acknowledging frustration and reassuring commitment to quality. By being open, proactive, and empathetic, I maintain trust and build stronger relationships with stakeholders.

Usually technologist has tendency to provide a 100% solution/product, so defunition of "behind schedule" is very important, providing a demonstration of the tech product for beneficiaries, and a clear explanation of where we are and where we are goung to achieve, can solve communications, in the meanwhile I have to investigate the true reason behind the issue and concentrate the team effort on the issue or even add member to team, depending on the degree of the problem. However, we can ask more resources from the board at the time of demonstration too 😄

Managing delays in tech projects is always a challenge. I’ve experienced situations where transparency and constant alignment with stakeholders made all the difference in maintaining trust. Additionally, presenting alternative solutions helped minimize the impact of the delay. However, I believe that an essential factor goes beyond communication: it’s crucial to establish and present concrete actions to prevent future delays. This includes analyzing root causes, improving risk management, and optimizing processes. When stakeholders see that it’s not just a request for patience but a real commitment to improvement, trust grows.