What are some of the best examples and case studies of process innovation in healthcare?

Business Process Improvement, specifically Lean, has also been implemented at a number of healthcare institutions in Canada. This includes North York General, St Joseph’s Health Centre, University Health Network, Hotel-Dieu Grace hospital in Windsor and the Five Hills Health Region in Saskatchewan. Matt Rebeiro - Challenge the Status Quo #bpi #bpm #healthcare #lss #lean

One of the best examples of process innovation in healthcare is Virginia Mason's use of Lean management. They adopted this method to streamline their processes and improve patient care. By focusing on eliminating waste and enhancing efficiency, they reduced wait times and improved overall patient satisfaction. This reminds me of when I first learned about the importance of continuous improvement at Marcolini Ventures. We adopted similar Lean principles to cut down on unnecessary steps in our workflow, which resulted in faster project completions and happier clients. Virginia Mason’s approach shows how process innovation can transform an organization by focusing on efficiency and quality.

Process innovation in healthcare is exemplified by initiatives like Intermountain Healthcare's evidence-based care models, Cleveland Clinic's OR efficiency projects, and telemedicine programs such as Kaiser Permanente's. These innovations leverage technology, lean methodologies, and data analytics to enhance patient care, streamline processes, and improve outcomes.

Process innovation in healthcare is exemplified by initiatives like Intermountain Healthcare's evidence-based care models, Cleveland Clinic's OR efficiency projects, and telemedicine programs such as Kaiser Permanente's. These innovations leverage technology, lean methodologies, and data analytics to enhance patient care, streamline processes, and improve outcomes.

1. **Virginia Mason (USA)** – Applied Lean principles from Toyota to cut waste, reduce wait times, and improve patient safety. 2. **NHS (UK)** – Used remote monitoring and virtual wards to manage chronic conditions at home, lowering hospital readmissions. 3. **Geisinger Health (USA)** – Introduced bundled payments with standard care pathways, improving surgical outcomes and cost transparency. 4. **Cleveland Clinic (USA)** – Standardized care protocols across departments, reducing variation and improving efficiency. 5. **Mayo Clinic (USA)** – Integrated AI tools for smarter scheduling and triage, boosting access and reducing delays. Each improved quality while cutting costs and boosting patient experience.

Another great example of process innovation in healthcare is Kaiser Permanente’s use of telehealth. They embraced virtual care to provide patients with easy access to doctors without needing an in-person visit. This saved time for both patients and healthcare providers, while also improving access to care, especially during the pandemic. At Marcolini Ventures, we took a similar approach by using digital tools to streamline communication with clients. Just like telehealth, this helped us save time and serve more clients effectively. Kaiser’s telehealth innovation shows how technology can improve processes and make services more accessible and efficient.

Al centrarse en la empatía y entender de verdad las necesidades de pacientes y personal, logran innovar en algo tan vital como el bienestar. Proyectos como el del Diseño de la Experiencia del Paciente son un recordatorio poderoso de que la verdadera innovación ocurre cuando ponemos a las personas primero.

La obtención de insights siempre ayuda a mejorar una estrategia o algún proceso y creo firmemente que el foco en el paciente ayuda a entender cuáles son las necesidades que debemos responder bien sea con un programa o algoritmo diagnóstico, de seguimiento o un tratamiento que mejore la calidad de vida y/o permita recuperar el bienestar físico y mental.

Em minha outra experiência, foi implantar na empresa, "quebrar" a parede que separa o profissional do cliente,na área da beleza e saúde (sim,as duas caminham juntas).Esta abordagem centrada no ser humano,usando a empatia, ouvindo o que mais incomoda o cliente,os profissionais usando a criatividade para deixar o cliente confiante,a experimentação para resolver problemas mais complexos com a prática da calma, diálogo e novos conhecimentos,criando assim soluções inovadoras até então para a época... Estou falando, de uma época do ano de 2001. Resultado? Antes mesmo dos clientes concluírem seus tratamentos na estética avançada, imediatamente fechavam outros contratos ,fidelizando assim a carteira de clientes,que me acompanharam por 8 anos.