How can you secure your WFM communication platforms?

Communication is a vital aspect of workforce management (WFM), especially in the era of remote work and digital collaboration. However, communication platforms also pose security risks that can compromise your data, privacy, and reputation. How can you secure your WFM communication platforms and protect your business from cyberattacks, breaches, and leaks? Here are some tips to help you enhance your WFM communication security.

1 Choose reliable platforms

Not all communication platforms are created equal when it comes to security. Some may have weak encryption, outdated software, or hidden vulnerabilities that can expose your information to hackers, competitors, or malicious insiders. To avoid these risks, you should choose platforms that have strong security features, such as end-to-end encryption, multi-factor authentication, data backup, and regular updates. You should also check the platform's privacy policy, terms of service, and reviews to ensure that they comply with your industry standards and regulations.

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Álvaro Correa Calderón

Consultor TOA | OFSC (TOA) Implementer & Admin | Proyectos | Oracle
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Al utilizar la plataforma de comunicación interna de WFM, te aseguras que la información está protegida con los más altos estándares de la industria, por lo que toda información de tu organización, colaboradores y clientes se mantendrán a buen recaudo, y solo será utilizada para los fines propios de esta gestión.

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2 Train your staff

Your communication platforms are only as secure as the people who use them. Therefore, you should train your staff on how to use them safely and responsibly. You should educate them on the best practices of WFM communication security, such as creating strong passwords, using secure networks, avoiding phishing emails, and reporting suspicious activities. You should also establish clear policies and guidelines on what to communicate, how to communicate, and who to communicate with on different platforms. Moreover, you should monitor and audit your staff's communication activities to ensure that they follow the rules and prevent any unauthorized access or misuse.

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Vojislav Kosijer

Workforce Management & Client Solutions @ Zendesk
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Training staff to secure WFM communication platforms is a proactive approach to safeguarding data, mitigating cybersecurity risks, and ensuring compliance with regulations. It empowers employees to be active participants in the organization's security efforts and helps create a culture of cybersecurity awareness and responsibility.

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Álvaro Correa Calderón

Consultor TOA | OFSC (TOA) Implementer & Admin | Proyectos | Oracle
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Es importante capacitar al personal sobre el uso adecuado de esta plataforma de comunicación, por ejemplo no utilizarla para fines ajenos a la gestión de trabajo, además de activar todas las auditorías posibles, de esta forma es menos probable que los usuarios sean victimas de alguna actividad sospechosa.

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3 Encrypt your data

Encryption is a process of transforming your data into a code that can only be read by authorized parties. Encryption can help you protect your data from being intercepted, modified, or stolen by hackers or other malicious actors. You should encrypt your data both in transit and at rest, meaning when you send or receive it and when you store it on your devices or cloud services. You can use encryption tools, such as VPNs, SSL certificates, or encryption software, to encrypt your data and make it more secure.

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Vojislav Kosijer

Workforce Management & Client Solutions @ Zendesk
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In my day-to-day work, encryption is a fundamental security measure that safeguards sensitive data, ensures compliance with regulations, and protects against various security threats. It is an essential component of maintaining the confidentiality, integrity, and availability of workforce management information while mitigating the threat of exposing sensitive data. Most importantly, well-implemented encryption demonstrates a commitment to data security and privacy. In return, this will enhance the trust of the employees within the organization and its customers.

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4 Manage your devices

Your devices, such as laptops, smartphones, or tablets, are the gateways to your communication platforms. If you lose them, damage them, or leave them unattended, you may expose your data to unauthorized access or theft. To prevent this, you should manage your devices properly and securely. You should lock your devices with passwords, PINs, or biometrics, and enable remote wipe or lock features in case they are lost or stolen. You should also update your devices regularly, install antivirus software, and delete any unnecessary or sensitive data.

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5 Backup your data

Backing up your data is a crucial step to secure your WFM communication platforms. Backing up your data means creating copies of your data and storing them in a separate location, such as an external hard drive or a cloud service. Backing up your data can help you recover your data in case of a disaster, such as a cyberattack, a power outage, or a natural calamity. You should backup your data frequently, automatically, and securely, and test your backups regularly to ensure that they are working and accessible.

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Vojislav Kosijer

Workforce Management & Client Solutions @ Zendesk
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Backing up your data can truly be a lifesaver. They complement other methods of security, such as encryption and device management, as they ensure that security compliances within an organization are met while preventing the loss of critical information, such as your organization's data or your employee/customer's historical data. WFM relies on historical data for analysis, reporting, and forecasting. Backing up historical data is crucial for maintaining a record of workforce trends, performance metrics, and volume projections. Data backups are a fundamental component of WFM to ensure business continuity and robust backup strategy is a crucial aspect of any WFM system's overall reliability and resilience.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you secure your WFM communication platforms?

1

2

3

4

5

6

1 Choose reliable platforms

2 Train your staff

3 Encrypt your data

4 Manage your devices

5 Backup your data

6 Here’s what else to consider

Workforce Management

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How can you secure your WFM communication platforms?

1

2

3

4

5

6

1 Choose reliable platforms

2 Train your staff

3 Encrypt your data

4 Manage your devices

5 Backup your data

6 Here’s what else to consider

Workforce Management

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