Some key points: 1. Active Listening – Fully understand the issue by listening without interruption. 2. Objectivity – Address concerns based on facts and company policy, avoiding personal bias. 3. Clear Communication – Set realistic expectations and outline steps to resolve the issue. 4. Timeliness – Respond and resolve complaints quickly to prevent further frustration. 5. Problem-Solving – Offer reasonable solutions aligned with company values. 6. Professionalism – Remain calm, courteous, and composed. 7. Follow-Up – Ensure satisfaction with the resolution and offer further assistance if needed.

When a customer raises a quality complaint, just listen carefully to them what they expect about the products and where it went wrong and then have solutions like offer discount coupons, vouchers, free services or offer them as buy 1 get 1 offers to retain the customers so this leads the customers with positive feedback..

Dealing with service Quality complaints we should acknowledge the complaint first. We should agree and accept the complaint. To find out most probable or exact root cause and make effective CAPA. Assures customer to avoid the repeated mistakes. Also if possible take customer in trust by paying replacement of goods or services without or minimum basic costs. Or some additional discounts on next orders. Proactively discuss the service challenges with customer and Assurance to overcome it. This way we can build our relations with customer in future.

Hoje em dia as empresas precisam se garantir pelo que entregam de valor agregado ao cliente e não por um contrato de adesão. Isso já vem sendo quebrado por empresas de menor porte que garante uma entrega e satisfação do cliente acima da média, sem exigir garantias de fidelidade. Todos tem que ter uma visão em prol do cliente e não no cliente.