Patient advocacy isn’t just emotional work—it’s strategic work. The most effective case management programs don’t act in silos. They build coalitions with providers, specialists, AND other vendor partners to facilitate communication across multiple providers/specialties. They share data and risk alerts in REAL-time, as they unfold. They communicate and share evidence-based guidelines and alternatives (e.g., preemptive transplant vs default dialysis) Member support with lab monitoring, and member coaching They also hold themselves and other partners accountable to outcome metrics, not just activity volume. Anybody can bill a PEPM for absolutely no work or improvement for the members they are billing for.

I’m deeply passionate about patient advocacy because I believe healthcare works best when patients are truly seen, heard, and included. To enhance outcomes, I focus on building strong, respectful partnerships between patients, families, and healthcare teams. My first step is always to listen—understanding patient's concerns & cultural context. It helps to communicate needs clearly & compassionately. Also working closely with medics not to challenge them, but to collaborate—as we all want best for patient. Simplifying medical info into laymen terms make patients feel empowered to make informed choices. For me, patient advocacy isn’t just a responsibility—it’s a bridge to a more human, effective, and compassionate healthcare system.

We consistently communicate the crucial role non-skilled home care plays in preventing rehospitalizations, improving quality of life, and supporting independent living. This advocacy, in itself, enhances healthcare outcomes by ensuring our services are recognized and integrated into the broader care continuum.

Former pharmacy dispenser here. Honestly, I think a major issue for patients is the lack of information sharing between healthcare providers, especially hospitals, GPs, Specialists, and even pharmacy. One thing I've learnt is that a little communication goes a long way.

To enhance healthcare outcomes as a patient advocate, collaborate by bridging the gap between patients and providers—ensuring patient voices are heard, concerns are addressed, and medical information is clearly communicated. Partner with healthcare institutions, community groups, and policymakers to co-create patient-centered solutions, influence policy, and support innovation. Use both data and real patient stories to highlight gaps and drive change, while educating and empowering patients to take an active role in their care. Focus on inclusivity and cultural competence to ensure advocacy efforts reflect the needs of diverse communities and lead to more equitable healthcare.