At StrategyWerks, I believe in balancing high expectations with high motivation. When dealing with challenging clients, my approach is simple: protect your team, set boundaries, and keep the bigger picture in sight. Shield your team, not stress them – As a leader, I take on the toughest conversations, ensuring my team can focus on execution without unnecessary pressure. Set expectations early – Clear communication with clients prevents last-minute chaos and keeps projects on track. Celebrate small wins – A quick "Great job!" or a team shoutout goes a long way in keeping spirits high. Rotate responsibilities – Avoid burnout by rotating client interactions among team members to share the load.

Dealing with high-maintenance clients can drain morale, but leadership makes the difference. I made some mistakes in my early career. Here's some proven techniques I've used. * Acknowledge, Don’t Absorb – Validate concerns but shift focus to solutions. * Shield Your Team – Act as a buffer, filtering unnecessary stress. * Celebrate Small Wins – Tough clients push teams to elevate service—recognize efforts. * Set Boundaries Gracefully – Push back with professionalism using S.P.I.C.E.: Simplify, Prioritize listening, Inspire trust, Clarify, and Empathize. Handled well, these challenges build resilience.

Keeping the team’s morale intact while handling a high-maintenance client requires balance. I’d ensure the team feels valued by recognizing their efforts, shielding them from unnecessary stress, and fostering open communication. By setting clear boundaries with the client and supporting the team with resources and encouragement, we can turn the challenge into a growth opportunity.

Managing high-maintenance clients takes patience and smart boundaries: • Set clear expectations early • Communicate proactively to stay ahead of concerns • Prioritize needs without compromising team sanity After all, even the squeakiest wheel just needs the right oil and maybe a little humor on the side!